Front Office Supervisor

Radisson Hotel Group; Southend-on-Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Southend-on-Sea seeks a Front Office Supervisor to enhance guest experiences. Responsibilities include supervising the front office team, ensuring high guest satisfaction, and fostering a positive atmosphere. Ideal candidates should demonstrate flexibility, problem-solving skills, and strong communication abilities. Enjoy benefits like special team rates, development opportunities, a contributory pension scheme, and 28 days’ holiday for full-time members.

Benefits

Special team member rates

Individual development plan

Contributory pension scheme

Complimentary meal on duty

Uniform provided

Access to leisure facilities

28 days holiday

Qualifications

• Flexibility and a positive, Yes I Can! attitude is essential.
• Ability to work well as part of a team to ensure guest satisfaction.
• Strong verbal communication skills are crucial.

Responsibilities

• Supervise the front office team and ensure high guest satisfaction.
• Lead by example with a focus on patience and empathy.
• Work proactively for a smooth running of the front office department.

Skills

Flexibility

Positive attitude

Attention to detail

Problem-solving

Team collaboration

Strong verbal communication

Job description

About the Role

Our Front Office Supervisors love the hustle and bustle of life! It's not just about check-in and check-out. It's about everything in-between.

As Front Office Supervisor, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Responsibilities

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualifications

• Flexibility and a positive, Yes I Can! Attitude.
• An eye for detail.
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Experience in a similar position is beneficial but not essential.

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We focus on you as a person, your skills, talents, and passion - not only on your resume. Because mindset is what it's all about. And you can grow the rest with us. That's a promise! Become part of the world of Moment Makers, we are looking forward to getting to know you!

Location & Accommodation

Stylish accommodation close to the seaside, our hotel in Southend-on-Sea, Park Inn by Radisson Palace, offers comfortable rooms with scenic views for your stay in this popular seaside resort town. Adventure Island and Southend Pier, the town's major landmark, are just a six-minute walk from our hotel. Our vibrant Southend on Sea hotel offers comfort in the city centre with 137 comfortable and spacious guest rooms, dining in our colourful restaurant and bar and versatile meeting spaces which can accommodate a variety of business events, social functions and weddings.

Benefits

• Special rates for our team members, and friends and families while travelling and staying in our hotels.
• We take our \"We grow talent, talent grows us\" culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy.
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.
• Contributory pension scheme and Life Assurance.
• Complimentary meal on duty.
• Uniform.
• Access to the Employee Assistance Programme through UNUM.
• Fantastic opportunities to progress.
• 28 days holiday for full time team members.
• Free use of our leisure, pool and gym facilities at off-peak times where applicable.