Front Office Supervisor

Radisson Hotel Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Birmingham is seeking a Front Office Supervisor to provide exceptional guest experiences. The role involves supervising the front office team, ensuring the highest level of service, and fostering a positive working environment. The ideal candidate will showcase flexibility, strong communication, and teamwork skills. This position offers various development opportunities, including an individual development plan and access to a wide range of learning modules. Join us to help create memorable moments for our guests.

Benefits

Special rates for team members and families

Wide range of development offers

Contributory pension scheme

Complimentary meal on duty

28 days holiday

Free use of leisure and gym facilities

Qualifications

• Experience in a similar position is beneficial but not essential.
• Ability to work as part of a team to ensure guest satisfaction.

Responsibilities

• Supervise front office team and lead by example.
• Ensure all aspects of guest journey are delivered to the highest level.
• Work proactively to ensure guest satisfaction.

Skills

Flexibility and a positive attitude

Detail-oriented

Creative problem-solver

Strong verbal communication skills

Teamwork

Job description

About Radisson Hotel Group

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are looking for a Front Office Supervisor

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer

• Special rates for our team members, friends and families while travelling and staying in our hotels


• Wide range of development offers supporting your learning & growth right from onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy


• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all


• Contributory pension scheme and Life Assurance


• Complimentary meal on duty


• Uniform


• Access to the Employee Assistance Programme through UNUM


• Fantastic opportunities to progress


• 28 days holiday for full time team members


• Free use of our leisure, pool and gym facilities at off-peak times where applicable

The Front Office Supervisor Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.


• You will exude patience, empathy and have the personality to host the show.


• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

As Front Office Supervisor, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For

• Flexibility and a positive, Yes I Can! Attitude


• An eye for detail


• Creative problem-solver


• Passionate about creating extraordinary service


• Ability to work as part of a team to ensure guest satisfaction


• Strong verbal communication skills


• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers

We are looking forward to getting to know you!

Location – Radisson Blu Hotel, Birmingham

A modern and sophisticated hotel where convenience meets style for our business and leisure guest. Soaring above the surrounding cityscape in an impressive 39-storey structure, the Radisson Blu Hotel in Birmingham is located at the heart of everything Birmingham has to offer, from exciting attractions, entertainment and dining to transport links and business premises. An inviting place to unwind, each of our 211 rooms and suites are furnished with sophisticated, contemporary décor, feature floor-to-ceiling windows with stunning city views, as well as an on‑site restaurant, bar, leisure facilities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.