Front of House Team Leader

Social Pub And Kitchen - Stonegate Group; Brentwood; On-site; GBP 24,000 - 30,000; Full time

Job summary

A popular pub and kitchen in Brentwood is seeking an experienced Front of House Team Leader to lead and motivate the team to ensure an amazing guest experience. This role involves fostering a welcoming environment and maintaining operational consistency. The ideal candidate will have a passion for service and the ability to engage with guests. Benefits include a reward card, flexible working, and discounts across the Stonegate Group.

Benefits

25% off food and drink via MiXR App

Online benefits portal for Team Leaders

VIP entry to Pubs and Bars

Hotel discounts

Flexible working

Corporate discount rates

Discounted dental insurance

Early access to earned wages

Award-winning development programs

Qualifications

• Must be 18 or over as the role involves the sale of alcohol.
• Experience in a similar role is preferred.
• Passion for great guest experience and service.

Responsibilities

• Lead and motivate the Front of House team.
• Maintain smooth operations.
• Foster a warm and welcoming environment.

Skills

Leadership

Team motivation

Guest service

Communication

Job description

Front of House Team Leader – The Merchant

Location - The Merchant

Front of House Team Leader

Overview

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, with well-loved brands like Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Merchant.

Can you

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. Our guests can enjoy a wide range of food and drink with us, including craft ales and quality wines. We show all the live sport and screen as many live events as we can, making our crafty bar the ultimate fan zone for all sports! We have amazing late-night DJ\'s on a Friday and Saturday and are the home for Brentwood sports.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• David Lloyd Corporate Discount Rates
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at The Merchant you must be 18 or over as the role involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Merchant directly.

Job Reference: TB1396285BreFOHTL