Front of House Assistant

Arsenal Football Club; St Albans; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A renowned football club in St Albans is seeking a Front of House Assistant to join their Catering team. The role involves providing exceptional customer service, ensuring high standards of hygiene and professionalism. Applicants should have experience in a customer-facing or food service position, excellent communication skills, and a flexible schedule including evenings and weekends. The club encourages applications from diverse backgrounds and places a strong emphasis on community and inclusion.

Benefits

Generous holiday allowance

Flexible working model

Employee Assistance Programme

Discounts with partners

Qualifications

• Experience in a customer-facing or food service role.
• Confident and clear communicator.
• Ability to thrive under pressure.
• Flexible availability including weekends and bank holidays.
• Maintains high standards of professional behavior.

Responsibilities

• Provide friendly and efficient front-of-house service.
• Ensure compliance with health and safety regulations.
• Support stock management and cleanliness.
• Communicate professionally with customers.
• Maintain a positive, can-do attitude.

Skills

Customer Service

Communication

Adaptability

Teamwork

Job description

The Role

We are looking for a Front of House Assistant to join our Catering team at our Sobha Realty Training Centre. We are looking for someone with a passion for food, who has a positive attitude and thrives in a team environment.

You will be responsible for providing friendly and efficient front-of-house service and ensuring smooth service and upholding high standards of hygiene and professionalism at all times.

Please note: this role will involve working flexible hours, including weekday evenings and weekends.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Deliver excellent customer service – you will serve food and drink while providing excellent customer service to staff, players and visitors.
• Lead by example – you will communicate clearly and professionally with all customers, upholding club policies at all times, especially health and safety, food hygiene and safety procedures, and safeguarding.
• Support on stock management – you'll support the team in restocking front-of-house areas and ensure cleanliness throughout service.
• Maintain safety and compliance – you will ensure the safety of others is considered and confidentiality is maintained at all times when work is being undertaken, ensuring compliance with nutrition and sanitation regulations and all industry hygiene and safety standards.
• Support the Front-of-House and catering team – you'll show flexibility and a positive, can‑do attitude throughout to help out in other areas where required.

What We Are Looking For

• Proven experience in a similar catering environment – you have experience in a customer‑facing or food service role.
• Communication skills – you are a confident, clear communicator with a positive team‑player attitude.
• Adaptable and organised mindset – you thrive under pressure and are able to effectively adapt to change and prioritise workloads accordingly.
• Flexibility – you have availability to work weekdays and/or weekends, early mornings and bank holidays.
• Trusted ambassador for our club – you recognise your responsibility as a representative of our club and maintain exceptional standards of professional behaviour towards colleagues, players and the wider public.
• Proud team player – you're able to display the integrity and discretion needed to be a trusted team player.

Why choose us

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with your length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A leading Employee Assistance Programme.
• A competitive health and wellbeing benefits package.
• Great discounts with some of our Partners.

Discover why ‘Our Gunners’ are proud to be part of our team

view their stories here.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in the application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date – Monday 5th January 2026

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.