Front Desk Associate

London Marriott Hotel Canary Wharf; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking a Front Desk Associate to manage guest check-ins, provide exceptional service, and handle reservations. The role requires strong communication skills and attention to detail in managing payments. Benefits include competitive salary and access to various perks such as spa access and a discount card for hotel stays. The ideal candidate should have a passion for hospitality and a proactive approach to guest satisfaction.

Benefits

28 days holiday

Complimentary gym and spa access

Free meals while at work

Life Assurance Scheme

Marriott Discount Card

Qualifications

• Ability to process guest check-ins and verify identity.
• Strong interpersonal skills for guest interaction.
• Attention to detail for managing transactions.

Responsibilities

• Process all guest check‑ins and verify guest identity.
• Handle guest requests and ensure satisfaction.
• Balance and secure cash receipts at the end of the shift.

Skills

Hospitality

Communication

Proactive service

Job description

As our Front Desk Associate at St. Pancras London, you are responsible for processing all guest check‑ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Job Summary

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee…

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London.

Responsibilities

• The Front Desk Associate must exhibit courteous hospitality at all times and fully own each guest issue.
• When in communication with the guest, the Front Desk Associate must be proactive in every area, including offering additional services. Most importantly, the Front Desk Associate must co‑coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results.
• Must follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers’ name, taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold.
• Perform other reasonable job duties as requested by Supervisors.
• Deliver an exceptionally high standard of five‑star luxury lifestyle service for every guest interaction.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
• Contact appropriate individual or department (e.g., Guest Arrival, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Stay up‑to‑date on the local area so that you are prepared to provide specific recommendations for guests.

About St. Pancras London

St. Pancras London is a five‑star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world‑class service, St. Pancras London is more than a place to stay – it's a place to belong, grow and be part of something extraordinary.

Join Our Team

Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast‑paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Benefits

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry‑cleaning service availability for uniforms.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits.
• Outstanding Wellness program.