FMCG Quality Assurance Coordinator – Audits & Complaints

WOODSTOCK RECRUITMENT LIMITED; Redditch; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cleaning chemicals manufacturer is seeking an experienced Quality Coordinator in Redditch, UK. The successful candidate will monitor quality systems, manage customer complaints, and assist in audits. A background in FMCG or chemical manufacturing and knowledge of auditing standards are essential for this role. This position focuses on maintaining high-quality standards and continuous improvement in quality management.

Qualifications

• Current or prior experience in quality in an FMCG or chemical manufacturing environment.
• Ability to conduct internal and supplier audits.
• Experience in handling customer complaints.
• Keen eye for detail.

Responsibilities

• Assist in third-party audits and customer visits.
• Monitor quality systems and initiate actions for BRCGS accreditation.
• Prepare QA files.
• Support production and other departments in quality issues.
• Manage external testing of finished products.
• Create and improve standard work procedures.
• Investigate customer complaints with support from the customer support officer.
• Review and create risk assessments.
• Promote continuous improvement of the quality management system.
• Control the non-conformity database and raise complaints.
• Perform internal audits according to the schedule.
• Conduct root cause analysis.

Skills

Knowledge of internal and supplier auditing

Experience in quality in an FMCG or chemical manufacturing environment

Experience handling customer complaints

Attention to detail

Job description

A leading cleaning chemicals manufacturer is seeking an experienced Quality Coordinator in Redditch, UK. The successful candidate will monitor quality systems, manage customer complaints, and assist in audits. A background in FMCG or chemical manufacturing and knowledge of auditing standards are essential for this role. This position focuses on maintaining high-quality standards and continuous improvement in quality management.