Floor Manager

Tarana Fusion LTD T/A Thai-Tarana; Lingfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent restaurant in the UK is searching for a Restaurant Floor Manager to oversee business performance, quality standards, and enhance customer satisfaction. The ideal candidate will have at least three years of experience in restaurant management, strong leadership skills, and sound business acumen. Responsibilities include organizing staff schedules, maintaining food safety protocols, and collaborating with culinary teams to ensure optimal service. The role requires excellent interpersonal skills and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum of three years' experience as a floor manager in a restaurant.
• Strong teamwork and leadership abilities.
• Excellent communication skills for management tasks.

Responsibilities

• Oversee business performance and quality standards.
• Maintain food safety procedures and staff safety.
• Organize staff schedules to ensure efficiency.

Skills

Interpersonal skills

Team leadership

Business acumen

Planning and organization

Problem-solving

Education

Level 2 Hospitality Supervision and Leadership

Job description

As the Restaurant Floor Manager, you will assume a pivotal role in overseeing the business performance, quality standards, health and safety, staff management, and customer satisfaction within the establishment. Combining strategic planning with day-to-day management activities, this role demands a blend of business acumen and creativity, particularly in marketing and business development initiatives.

Duties

• Organising staff shifts and scheduling to ensure optimal operational efficiency.
• Providing exceptional customer service, leading by example to inspire staff excellence.
• Collaborating with culinary teams to plan innovative menus that resonate with customer preferences.
• Cultivating strong relationships with food and beverage suppliers to maintain quality standards.
• Ensuring strict adherence to food safety procedures in compliance with sanitary regulations.
• Upholding company policies and procedures regarding cash handling, equipment maintenance, and property management.
• Maintaining safe working conditions for all staff members.
• Conducting regular inventory audits to manage product availability and ordering supplies as needed.
• Recruiting and training staff to uphold service standards and enhance customer experiences.
• Collaborating closely with management to achieve revenue objectives and drive business growth.
• Implementing strategic initiatives to address challenges and improve sales performance.

Skills

The ideal candidate will possess:

• Excellent interpersonal skills for effectively managing staff and addressing customer concerns.
• Strong teamwork and leadership abilities to motivate and inspire a diverse team.
• The capacity to thrive under pressure in a fast-paced restaurant environment.
• Sound business acumen to drive successful performance outcomes.
• A comprehensive understanding of hygiene and health and safety regulations.
• Exceptional written and oral communication skills for administrative tasks and personnel management.
• Robust planning and organisational skills to streamline operations.
• The confidence to make independent decisions and take initiative.
• Problem-solving skills to address issues promptly and effectively.
• A flexible and hands-on approach to work, adapting to changing circumstances with ease.

Qualifications

While no formal qualifications are mandatory, desirable qualifications include:

• Level 2 Hospitality Supervision and Leadership.

Work Experience

A minimum of three years' experience as a floor manager in a restaurant setting is essential. Work references will be sought to validate experience and expertise.