First Line Manager/Care Manager - Durham

St Annes Community Services; Wolsingham; On-site; GBP 38,000; Full time

Job summary

A community support organisation in Wolsingham is seeking a First Line Manager to oversee care services. You will lead a team, ensuring quality care and compliance with regulations while fostering a supportive and empowering environment for clients. Proven leadership in health or social care is essential.

Benefits

25 days annual leave plus statutory holidays

24 Hour Employee Assistance Programme

Continuous training opportunities

Cycle To Work scheme

Refer A Friend initiative

Flexible working opportunities

Group Personal Pension Scheme

Discounted income protection scheme

Free car parking

Free life assurance cover

Qualifications

• Experience in a leadership role within health or social care.
• Strong understanding of best practices in service delivery.
• Ability to uphold clients' rights and promote their well-being.

Responsibilities

• Lead and support staff to deliver quality care.
• Ensure service compliance with regulations and policies.
• Maximise client participation in service planning.

Skills

Staff management

Training and development

Client focus

Strategic planning

Compliance

Education

Relevant degree in health/social care

Job description

Overview

We support and enable people to live a life without limits. If you like doing something different each day and truly care about people - this role is for you!

Role: First Line Manager / Care Manager

Employment type: Full time role - 37.5 hours per week

Salary: £37,167.31 per annum

In this role you will be leading, developing, and supporting people with physical or learning disabilities to live a healthy and happy life. As a First Line Manager, you will ensure that client-focused services are delivered and developed effectively and efficiently, in line with policy, best practice guidance, legislation and our values of being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD).

You will have an eye for detail in your service and as you will be people-focused, you will also have an eye for talent. You will be a natural leader, who supports each team to deliver quality care to the people we support. Highly professional, and looking to progress in your career, you will be flexible to the needs of the service, the staff you work with, and you will undertake a crucial role in the quality outcomes of the services you have responsibility for.

Responsibilities

• Staff Management and Development: Ensure that all staff within your service are recruited, inducted, developed, and managed in a professional and supportive manner, in line with organisational policies and values.
• Training and Performance Alignment: Identify and address the training and development needs of your team, ensuring these are regularly reviewed and aligned with the strategic objectives of St. Anne's services.
• Service Quality and Best Practice: Promote and implement current best practices in service delivery, ensuring your service remains responsive, effective, and informed by the latest sector developments.
• Client Rights and Environment: Uphold and promote the rights, dignity, and wellbeing of clients or residents, ensuring a safe, healthy, and stimulating environment that supports their individual needs and aspirations.
• Personal Development: Work collaboratively with your Area Manager to identify and address your own development needs, ensuring your growth aligns with service goals and leadership expectations.
• Client Involvement and Empowerment: Maximise opportunities for client participation in service planning, delivery, and evaluation, fostering a culture of inclusion and empowerment.
• Collaborative Working and Stakeholder Engagement: Establish and maintain effective working relationships within your team(s), across departments, and with external organisations, agencies, and professionals whose roles intersect with or influence your service area.
• Strategic Contribution and Organisational Development: Actively contribute to the ongoing development and strategic direction of St. Anne's by identifying and promoting opportunities aligned with the organisation's overarching corporate aims. Participate in the formulation and review of policies, procedures, and service innovations to support continuous improvement and organisational growth.
• Compliance and Governance: Ensure that you and your team consistently uphold and adhere to St. Anne's core values, beliefs, policies, and procedures. Maintain full compliance with all relevant legal, regulatory, and contractual obligations, ensuring that standards are met or exceeded at all times.
• Service Quality and Accountability: Take full responsibility and accountability for the quality and effectiveness of the service delivered within your designated area. Implement quality assurance measures and regularly review service performance to drive excellence and meet the needs of service users.
• Operational Efficiency and Resource Management: Proactively implement strategies to minimise service voids, ensuring optimal use of resources and continuity of care. Monitor occupancy levels and take timely action to address any gaps, working closely with relevant teams to maintain high service utilisation.

St. Anne's wants to reward its employees for their hard work. Employee benefits include;

• Rising 20 to 25 days plus statutory bank holidays
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover