Fines Officer

Brook Street; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is looking for a Fines Officer to join the Ministry of Justice in Swindon. This full-time role involves enforcing and collecting fines, conducting interviews, and managing casework. Suitable candidates will possess excellent customer service skills, attention to detail, and a proactive approach. Full training is provided for those without previous experience, making it an excellent opportunity to gain hands-on experience in a respected public service environment.

Benefits

Ongoing training and development opportunities

Supportive work environment

Hands-on experience in the justice system

Qualifications

• No previous experience in enforcement or the justice system is required.
• Full training will be provided.
• Ability to follow clear processes.

Responsibilities

• Enforce and collect criminal fines using legal powers.
• Conduct telephone interviews with defendants.
• Assist with enforcement hearings and prepare court materials.
• Handle enquiries from the public and other organisations.
• Process casework and maintain accurate records.

Skills

Excellent customer service and communication skills

Confidence in dealing with challenging situations

Strong attention to detail

Basic IT and administrative abilities

Proactive, team-oriented approach

Job description

Job Title: Fines Officer

Location: Swindon

Contract: Temporary (initially until February 2026, with potential for extension)

Hours: Full-time, 37 hours per week (Office-based)

Join the Ministry of Justice - Make a Real Impact

Are you highly organised, confident in dealing with people, and passionate about public service? Brook Street is currently recruiting a Fines Officer to work with the Ministry of Justice in Swindon. This is a fantastic opportunity to contribute to the smooth operation of our justice system while gaining valuable experience in a respected government department.

About the Role

As a Fines Officer, you'll be part of the National Compliance and Enforcement Service (NCES), helping to enforce and collect court‑imposed fines. This is a key administrative position where no two days are the same. From managing sensitive casework to engaging with defendants and preparing court documents, your work will directly support the delivery of justice.

Key Responsibilities

• Enforcing and collecting criminal fines using designated legal powers
• Conducting telephone interviews with defendants
• Assisting with enforcement hearings and preparing court materials
• Handling enquiries from the public and other organisations (in person, by phone, and in writing)
• Processing casework and maintaining accurate internal records
• General administrative tasks including post, photocopying, and data input
• Supporting team meetings and continuous improvement initiatives

What We're Looking For

• Excellent customer service and communication skills
• Confidence in dealing with challenging or sensitive situations
• Strong attention to detail and ability to follow clear processes
• Basic IT and administrative abilities
• A proactive, team‑oriented approach with the ability to work independently
• Willingness to learn and grow within a continuously improving environment

Note: Full training will be provided – previous experience in enforcement or the justice system is not required.

Why Apply

• Be part of a respected public service team
• Gain hands‑on experience within the justice system
• Enjoy a supportive and collaborative work environment
• Access ongoing training and development opportunities

Hours – Monday to Friday (37 hours a week)

EEO and Diversity

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.