Field Technician; LH BPO

SS&C Technologies; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global investment technology firm is seeking a Field Services Technician to provide hands-on IT support and ensure a seamless technology experience. The role involves collaborating with global teams and engaging with clients, requiring a Bachelor's degree and significant IT support experience. This is an exciting opportunity to drive improvement in a dynamic environment.

Qualifications

• 10+ years of experience in IT support in a corporate environment, ideally in the Financial Industry.
• Strong knowledge of desktop systems, collaboration technologies, and enterprise IT tools.
• Ability to engage proactively with clients and provide training and leadership.

Responsibilities

• Provide hands-on IT support for client offices.
• Support implementation of security tools based on global standards.
• Deliver training and real-time incident support.

Skills

Client-Centric Mindset

Technical Expertise

Agility & Proactivity

Global & Regional Collaboration

Problem-Solving

Fluent English

Education

Bachelor’s degree

Tools

ServiceNow

Job description

SS&C is a global leader in investment and financial services software, delivering cutting-edge technology solutions to some of the world's largest financial institutions and healthcare organizations. Headquartered in Windsor, Connecticut, we empower our clients with innovative, secure, and scalable IT solutions.

Job Description

Field Services Technician

Now, we're looking for Field Services Technicians to join our organization. If you're a problem-solver with a passion for technology, client engagement, and continuous improvement, this role offers an exciting opportunity to grow and make an impact in a dynamic, global organization.

What you will get to do

• IT Support & Systems Management: Provide hands-on IT support for SS&C client offices while partnering with global engineering and service desk teams to improve resolution times and identify improvement opportunities.

• User & Security Management: Support the implementation of security tools and best practices based on global standards.

• Client Engagement & Training: Deliver advisory, training, and real-time incident support to ensure a seamless IT experience for employees and clients.

• Collaboration & Vendor Management: Work with global IT teams, vendors, and stakeholders to optimize the employee experience through improved IT service delivery.

• Product Deployments: Support regional technology deployments and real-estate projects ensuring smooth implementation of new solutions.

• Problem-Solving & Innovation: Proactively identify risks and resolve technical problems, escalating critical issues when necessary.

What you will bring

• Education & Experience: A Bachelor’s degree or equivalent experience (10+ years in IT support) in a corporate environment (ideally the Financial Industry).

• Technical Expertise: Strong knowledge of desktop systems, collaboration technologies, virtual environments, mobile devices, and enterprise IT tools (ServiceNow) to quickly resolve IT issues.

• Client-Centric Mindset: Ability to proactively engage with SS&C Employees & Client organisations, providing training, advisory and leadership of initiatives that enhance their IT experience.

• Global & Regional Collaboration: Experienced in working across different time zones and with international teams to drive IT excellence.

• Agility & Proactivity: A problem-solving mindset, with the ability to work independently in a fast-paced setting whilst helping achieve global consistency.

• Flexibility: A willingness and ability to work on-site across different office locations.

• Fluent English and additional local languages where relevant.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It is important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website at www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.