Field Services System Support Apprentice

Cubic; Redhill; On-site; GBP 12,000 - 24,000; Full time

Job summary

A technology solutions provider in Redhill seeks an Associate System Support Engineer apprentice to develop skills in a supportive environment. The role includes assisting in resolving technical issues and requires a commitment to learning and completing a National Vocational Qualification. Ideal candidates will have 5 GCSEs and the ability to work flexibly as part of a team.

Qualifications

• Candidates must have 5 GCSEs with passes, including English and maths.
• Must show a commitment to completing the apprenticeship.
• Willingness to learn and take responsibility for personal development.

Responsibilities

• Participate in a National Vocational Qualification development programme.
• Advise on resolving technical issues escalated from teams and customers.
• Work with resolver teams to ensure effective incident resolution.

Skills

Following instruction

Teamwork

Flexibility

Commitment to learning

Organising workload

Education

5 GCSEs including English and maths or equivalent

Job description

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

The Associate System Support Engineer assists and supports the wider System Support team to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers.

Job Details

As an apprentice within the Field Services area, you will work in a supported learning environment to develop skills and knowledge which will assist in completing a relevant qualification.

Responsibilities

• To undertake a development programme leading to a National Vocational Qualification as part of an apprenticeship
• Be willing to undertake any training and qualifications appropriate to the apprenticeship
• To actively participate in their own development plan which, will be agreed with the line manager and the apprentice supervisor
• Attend college and complete assignments on time
• Complete projects, timings and budgets as set by the Manager/Apprenticeship Supervisor
• Gain skills required to carry out:
  • Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from field maintenance, projects teams and external customers.
  • Work collaboratively with resolver teams to ensure incidents are resolved effectively and efficiently.
  • Monitor and provide early life support on new products and services and handing these over to the System Support Manager once these are defined.
  • Work with the System Support Manager to accurately identify any existing or planned technical changes that may adversely impact service delivery and recommend/implement contingency measures.
  • Provide remote technical support for proactive diagnosis of maintenance problems to bring them to permanent and timely resolutions and/or interim workarounds.
• To aim at maintaining of quality principles compatible with current ISO standards.
• Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Skills, knowledge and experience

• Able to follow instruction and learn new tasks
• Able to work flexibly as part of a team
• Able to attend work at required times
• Commitment to completing the apprenticeship
• Willing to learn and to take responsibility for their own development
• Willing to organise own workload

Education and qualifications

• 5 GCSEs with passes including English and maths or equivalent
• Current grading system L4 and above in all subjects

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Worker Type: Employee