Field Service Engineer (White Goods)

TXP; Barnstaple; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading appliance repair company is seeking a White Goods Engineer / Trainee Field Engineer. You will receive extensive training to become an expert in repairs for domestic appliances, with a focus on excellent customer service. Enjoy competitive salary increases, commission opportunities, and benefits including 25 days holiday, pension, and healthcare. This position offers great growth potential as you work from home and manage customer calls in your area.

Benefits

Vehicle with private use

Product training

Bonus scheme

Commission on sales

25 days holiday

Pension

Healthcare

Qualifications

• Background in white goods repairs preferred.
• Electrical qualifications required.
• Full UK Driving Licence essential.

Responsibilities

• Complete 8 weeks of training.
• Attend 8-10 customer calls per day.
• Fault find and repair domestic appliances.

Skills

Excellent customer service skills

Electro-mechanical troubleshooting

Background in white goods repairs

Education

City & Guilds 224 Consumer Electrical and Electronic Servicing

City & Guilds 2365 Electrical Installation

Job description

Overview

Job Title: White Goods Engineer / Trainee Field Engineer (electro mechanical) | Area: Devon / Barnstaple

Responsibilities

• Initially you will complete 8 weeks' worth of training to become an expert on everything you will come across.
• Once fully trained, you will be based from home with parts delivered overnight, attending 8-10 calls per day (depending on area) in customers' homes.
• You will be responsible for fault finding and carrying out repairs on a range of domestic appliances manufactured by the brand, aiming for a first time fix every time and delivering excellent customer service.

Requirements / Qualifications

• A background in white goods repairs would act as a huge advantage (e.g. washing machines, tumble dryers, dishwashers, microwaves, fridges, hobs, ovens, extractor fans etc); however experience in another electro-mechanical field service role would be considered (e.g. coffee, vending, ticket machines, parking, vehicle maintenance etc).
• Electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc).
• A full UK Driving Licence.
• Excellent customer service skills - able to handle a variety of customers.

Benefits / Remuneration

Basic starting salary: £26,648.75 rising to £28,883.85 after probation, vehicle with private use, product training, bonus scheme, commission on sales (£100-£600 per month), 25 days holiday + bank holidays (opportunity to earn an additional 8 days through no sickness and additional workload in winter), overtime during the week and weekend (paid at double time), working from home, progression opportunities, pension and healthcare.

Application

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