Field Service Engineer - UK/EMEA

Rapiscan Systems; Stoke-on-Trent; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global leader in detection technology is seeking a Field Service Engineer to deliver on-site support for cargo and vehicle inspection systems. The ideal candidate must have an engineering qualification, strong understanding of hydraulic and electrical systems, and experience in IT networking solutions. This role requires international travel up to 80% of the time, with potential assignments in challenging environments.

Qualifications

• Strong understanding of hydraulic, electrical, and electro-mechanical systems.
• Experience with IT networking solutions, like CCNP.
• Ability to work in challenging environments and adapt to travel.

Responsibilities

• Deliver on-site support for CVI and RTT systems.
• Diagnose and resolve technical issues across subsystems.
• Act as the liaison between the company and customers.

Skills

Hydraulic systems understanding

Electrical systems understanding

Electro-mechanical systems understanding

IT networking solutions

Adaptability to challenging environments

Education

Engineering qualification (BTEC, City & Guilds, HNC)

Job description

Overview

Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems help governments and organizations combat terrorism, drug trafficking, illegal immigration, and trade fraud. Role Overview We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies-often in combination-to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.

Responsibilities

• Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.
• Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.
• Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.
• Respond to third-line technical support requests from field engineers, distributors, and customer representatives.
• Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.
• Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.
• Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.
• Travel internationally up to 80% of the time, including to the UK, Europe former CIS countries, Central & Southwest Asia, the Middle East, and Africa. Occasional travel to Iraq and Afghanistan may be required, with appropriate compensation.

Qualifications

• Engineering qualification such as BTEC, City & Guilds, HNC or equivalent.
• Strong understanding of hydraulic, electrical, and electro-mechanical systems.
• Experience with IT networking solutions (e.g., CCNP or equivalent).
• Familiarity with integrated systems including PLCs, high-voltage systems, and radar technologies.
• Proven ability to work in challenging environments and adapt to short-notice travel requirements.
• Previous experience in a global field service engineering role is highly desirable.