Field Service Engineer - Road Machinery

SMT GB; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading machinery company is seeking a Field Service Engineer based in the South of the UK. In this role, you will service and repair Dynapac and Volvo road construction equipment. Candidates should have a formal engineering qualification and substantial experience in heavy plant maintenance. The position offers a competitive salary along with benefits such as 25 days annual leave, a pension contribution, and access to health counselling services.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Wellbeing App with discounts

Health counselling and coaching

Free Will writing service

24/7 Doctor access

Cashplan for employees

Family Friendly policies

Company events

Qualifications

• Formal engineering qualification in Plant Maintenance or related discipline.
• Relevant experience in repair and maintenance of heavy construction plant.
• Advanced diagnostic skills and understanding of hydraulics and electrics.

Responsibilities

• Service and repair Dynapac and Volvo road construction equipment.
• Identify mechanical problems using computerized diagnostic equipment.
• Seek additional service revenue opportunities.

Skills

Mechanical troubleshooting

Hydraulics knowledge

Communication skills

Cost consciousness

Computer skills

Attention to detail

Education

Engineering qualification in Plant Maintenance

Job description

Grade: 11

Location: Home based but covering the South of the UK

Contract: Full-time, permanent

About the Role

We are looking for a Field Service Engineer - Road Machinery this role will be part of team of engineers covering East Anglia - South East, South West and South Coast.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative’s and your Line Manager.

What you will be doing

• Service and repair Dynapac and Volvo road construction equipment, or other miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels or attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems

Desirable

• Experience of Welding and Fabrication

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife – Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield – Cashplan for all employees
• Family Friendly policies
• Company events