Field Service Engineer

Zenopa; Twickenham; On-site; GBP 38,000 - 44,000; Full time

Job summary

A healthcare solutions company is recruiting Field Service Engineers to support service contracts in the South of England. Responsibilities include installation, maintenance of decontamination equipment, and ensuring customer satisfaction through technical support. Candidates with relevant experience and technical certifications are preferred, although training is available for motivated individuals looking to start in this field.

Benefits

Base Salary between £38,000 - £44,000

£2,000 annual bonus

Vehicle Choice or Car Allowance

Overtime opportunities

Ongoing training and skills development

Qualifications

• Ability to diagnose and resolve problems on complex electromechanical equipment.
• Preferably have industry experience in healthcare decontamination or another regulated industry.
• Strong troubleshooting ability with attention to detail.

Responsibilities

• Installation and commissioning of decontamination equipment.
• Planned and reactive maintenance of Sterilisers and Washer Disinfectors.
• Deliver technical support to ensure smooth-running of equipment.
• Manage service requests to minimise downtime and ensure customer satisfaction.

Skills

Technical proficiency

Communication skills

Team player

Organisational ability

Analytical mindset

Education

Relevant technical or industry certifications

Job description

Overview

We are recruiting up to four Field Service Engineers with experience in Endoscopy and/or Sterile Services Departments to support both new and existing service contracts, primarily across the South of England, including London, Greater London, and South East, being very regionalised.

Responsibilities

• Installation and commissioning of decontamination equipment.
• Planned and reactive maintenance of Sterilisers, Washer Disinfectors, and other equipment used in Endoscopy and/or SSD environments.
• Delivering technical support and troubleshooting to ensure smooth-running of equipment at customer sites.
• Managing service requests effectively to minimise equipment downtime and ensure customer satisfaction.

While full training is provided, priority will be given to candidates with relevant industry experience and qualifications. Those without direct experience but with a strong interest in starting a career in the decontamination field services are also encouraged to apply. A structured training programme is available for career changers.

Qualifications

• Technical proficiency: Ability to diagnose and resolve problems on complex electromechanical equipment.
• Industry experience: Preferably in healthcare decontamination, or another regulated industry.
• Qualifications: Relevant technical or industry certifications.
• Communication skills: Clear, professional, and customer focused.
• Team player: Collaborative, proactive, and adaptable in approach.
• Organisational ability: Able to multitask and prioritise based on customer and business needs.
• Analytical mindset: Strong troubleshooting ability with attention to detail.
• Experience within the medical device industry is advantageous.

Package

• Base Salary: £38,000 - £44,000 (depending on experience)
• Bonus: £2,000 per annum
• Vehicle: Choice of a VW Tiguan or £7,200 annual car allowance
• Overtime: Available and encouraged for additional earnings
• Development: Access to ongoing training and skills development

About the Company

This is an opportunity to join a respected and growing specialist in healthcare decontamination solutions. The organisation supports healthcare providers through a comprehensive portfolio that includes equipment, technical services, consumables, and compliance support.

With service excellence, quality, and customer choice at its core, the team is committed to enabling safe, effective care by ensuring critical decontamination systems are fully supported. Employees are highly valued, and the company culture centres on teamwork, integrity, and continuous improvement.