Field Service Engineer

Pyramid Search; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider is seeking a Field / Customer Engineer to join their dynamic team in Newcastle. The role includes diagnosing repairs on ATMs, ensuring customer satisfaction through effective maintenance, and requires a good level of mechanical and electrical aptitude. Full training will be provided, making it an excellent opportunity for someone looking to advance in engineering/IT. Additional benefits include a company vehicle and 30 days vacation.

Benefits

Company vehicle

Fuel card

30 days holiday per year

Tools and laptop provided

Uniform and PPE provided

Qualifications

• Full UK driving licence required.
• Good level of mechanical / electrical aptitude essential.
• Experience with Windows operating systems preferred.
• Full training will be provided to the right candidate.

Responsibilities

• Diagnosing faults, making repairs, and replacing modules on ATMs.
• Installation and maintenance on equipment in assigned territory.
• Ownership of customer problems until resolved.

Skills

Mechanical aptitude

Electrical aptitude

Problem solving

IT hardware/software maintenance

Job description

Overview

This great organisation has an exciting opportunity for a Field / Customer Engineer to join their dynamic team. FULL TRAINING will be given. The role will be to look after and work in and around the Newcastle area. Experience mending white goods has transferable skills for this role, and a good level of mechanical / electrical aptitude is ideal. If you have experience with general PC hardware and software maintenance, Windows operating systems, or enjoy taking things apart and putting them back together, this could be a great opportunity for you. The role suits an individual looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace.

Responsibilities

• Diagnosing faults, making repairs and replacing modules on ATMs.
• Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.
• Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and in compliance with agreed Service Level Agreements.

Candidate requirements

• Able to work on your own with minimal supervision and manage your time effectively and pro-actively.
• Good level of mechanical / electrical aptitude.
• Experience preferred with Windows operating systems.
• Experience preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge, but full training will be provided to the right candidate.
• Enjoys taking things apart and putting back together.
• Good problem solving skills.
• Can work well under pressure.
• Full UK driving licence.

Additional details

• Shift patterns are reasonable: 5 days on, 2 days off, with a day off either side if working over the weekend. Typical shift hours are: 8am - 5pm, 9.30am - 6pm, or 12pm – 9pm.
• This role comes with a company vehicle which can be used for personal use and a fuel card.
• Tools, laptop, Android phone and all other required tools are provided. Uniform and PPE are provided.
• Excellent company benefits including 30 days holiday per year (including bank holidays).