Field Service Engineer

SYNTEGON; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering company in Bristol is seeking a dual skilled Field Service Engineer for their food packaging division. The role involves installing, commissioning, and maintaining Secondary Packaging equipment, with extensive national and international travel (approx. 85%). Candidates should have a degree in Mechatronics or Engineering and a strong understanding of electrical and mechanical systems. Competitive salary and benefits including 25 days holiday, pension, and company car are offered.

Benefits

Competitive salary

25 days holiday

Pension Scheme

Life Assurance

Company Car

Cycle to work Scheme

Tech Scheme

Qualifications

• Qualifications in Mechatronics, mechanical or electrical engineering.
• Good understanding of modern and older control systems.
• Experience in field service role desirable.
• Exposure to FMCG manufacturing industry is an advantage.

Responsibilities

• Install, commission, and maintain Second Packaging equipment.
• Troubleshoot and resolve electrical, mechanical, and software issues.
• Provide customer training on equipment operation.
• Travel extensively for installations and support.

Skills

Mechatronics

Electrical engineering

Mechanical fitting

High-speed packaging machinery adjustment

PLC theory and practice

Customer service

Communication skills

Education

Qualifications in Mechatronics or Engineering

Tools

Allen Bradley PLC

Beckhoff

Siemens

Job description

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A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging.

Key Responsibilities:

• Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests
• Carry out routine maintenance, and planned servicing according to service agreements and schedules.
• Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.
• Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes
• Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.
• Produce detailed reports following site visits and submit relevant expenses in a timely manner.
• Travel extensively (approximately 85% national and international), including potential short-notice travel and weekend work.
• Support product trials and identify opportunities for machine upgrades and modernisation.
• Maintain up-to-date product knowledge through ongoing training
• Support the manufacturing facility in Bristol when required

Job Description

A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging.

Key Responsibilities:

• Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests
• Carry out routine maintenance, and planned servicing according to service agreements and schedules.
• Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.
• Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes
• Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.
• Produce detailed reports following site visits and submit relevant expenses in a timely manner.
• Travel extensively (approximately 85% national and international), including potential short-notice travel and weekend work.
• Support product trials and identify opportunities for machine upgrades and modernisation.
• Maintain up-to-date product knowledge through ongoing training
• Support the manufacturing facility in Bristol when required

Qualifications

Knowledge and Skills:

The job holder will hold the following knowledge and skills;

• Qualifications in Mechatronics, mechanical or electrical engineering
• Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms
• Ability to working under own initiative and skills
• Understanding correct methods of mechanical fitting from changing bearings to setting up machinery
• Adjusting high speed packaging machinery to achieve optimum efficiency.
• Ability to find and identify worn and damaged parts from assembly drawings
• PLC theory and practice. Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemen’s advantageous
• Commercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the sale
• An understanding of high level of customer service
• Ability to prioritise work to challenging deadlines
• Good communication skills
• Ability to work remotely, often overseas in a variety of locations in different time zones
• Full driving license
• Experience in a previous field service role is desirable.
• Exposure to FMCG manufacturing industry – food and packaging would be an advantage
• Packaging engineering and technical skills desirable

Additional Information

We are a group of open-minded and high-spirited collaborators. We emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.

Syntegon offer:

• Competitive salary
• 25 days holiday per year plus bank holidays
• Pension Scheme with Aviva
• Yu Life
• Company Car
• Life Assurance 7 x annual salary
• Simply Health Medical Cashback plan
• Income protection after 2 years’ service
• Cycle to work Scheme
• Tech Scheme
• Everymind at Work
• An excellent opportunity to gain experience within a global company.