Field Operations Manager

Sol Recruitment Ltd; Birmingham; On-site; GBP 33,000 - 35,000; Full time

Job summary

A UK field services provider is seeking an experienced Field Operations Manager to lead regional operations and manage a field-based team. Responsibilities include performance monitoring, compliance, and overseeing debt recovery processes. Candidates should demonstrate strong leadership and experience in debt collection. The role offers competitive salary and opportunity for career development within a well-established company.

Benefits

Career development opportunities

Competitive salary

Benefits package

Qualifications

• Proven experience managing remote or field-based teams.
• Demonstrable background in debt collection or arrears recovery.
• Strong leadership and performance management capabilities.

Responsibilities

• Lead, manage, and support a team of field-based professionals.
• Recruit, train, and audit field operatives.
• Monitor field performance to ensure delivery of KPIs and SLAs.
• Provide coaching through regular one-to-ones.
• Ensure compliance with regulations and safety procedures.
• Manage escalated field issues, including disputes.

Skills

Management of remote teams

Debt collection knowledge

Leadership

Communication skills

Analytical skills

Job description

Field Operations Manager
Field-Based - North & Central
GBP33,150 - GBP34,680 + bonus/commission

A well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team.

About the Company

This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.

The Role

The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.

Key Responsibilities

• Lead, manage, and support a team of field-based professionals

• Recruit, train, and audit field operatives to maintain high standards

• Monitor field performance to ensure delivery of KPIs and SLAs

• Provide coaching through regular one-to-ones and accompanied field visits

• Analyse performance data and submit regular reports to senior management

• Ensure compliance with all relevant regulations, processes, and safety procedures

• Manage escalated field issues, including payment disputes and customer complaints

• Contribute to business improvement projects and support new initiative rollouts

• Build effective relationships with internal teams, clients, and stakeholders

Essential Requirements

• Proven experience managing remote or field-based teams

• Demonstrable background in debt collection or arrears recovery

• Strong leadership and performance management capabilities

• Excellent communication, coaching, and interpersonal skills

• Analytical and organised, with a proactive approach to problem-solving

• Knowledge of the utilities sector is advantageous

• Full UK driving licence

What s on Offer

• A senior-level field operations role within a well-established company

• The chance to influence strategy and drive service excellence

• Career development opportunities in a growing sector

• Competitive salary and benefits package