Field Line Manager - London

Dynamite Recruitment Solutions Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fire protection company is seeking a Field Line Manager to oversee technician performance and ensure compliance in London. The ideal candidate will have experience in the fire and security industry, strong time management skills, and effective communication abilities. Responsibilities include training teams, monitoring service orders, and promoting customer service excellence. This role offers competitive salary, bonuses, and growth opportunities in a thriving organization.

Qualifications

• Experience in the fire and security industry is essential.
• Willingness to be available for out-of-hours call outs.
• A positive and motivated personality is a must.

Responsibilities

• Manage and communicate effectively with technicians.
• Assess and audit technician performance regularly.
• Ensure all service orders are completed in a timely manner.
• Support financial growth within the team.

Skills

Driving license

Time management

Effective communication

Customer service experience

Knowledge of hand tools

Job description

Field Line Manager - Fire and Security Industry

Location - London
Salary - Competitive, plus BONUS INCENTIVE!!

Churches Fire & Security Ltd is an industry leading Fire Protection business and is continuing to grow rapidly with over 800 staff currently. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country.

Due to our expanding team and client base, we are now seeking a Field Line Manager to join the team in London. If you are passionate about the industry, have a wealth of technical experience across both fire and security, and are keen for your next step in the industry – this could be the role for you!

As a senior engineer or experienced Manager, you will be accountable for motivating engineers to deliver high-quality service in full compliance with current British Standards. Your responsibilities will include training, auditing, and assessing your team to uphold performance and regulatory requirements.

Benefits include:

The Role of the new Fire and Security Field Line Manager:

• To manage and effectively communicate with technicians and all other business departments
• To routinely assess and audit technician performance, including recognising gaps in knowledge
• Monitor all overdue service orders, and complete within a specified deadline
• Ensure all technicians are meeting targets and KPI’s
• Uphold a safe working environment
• Support financial growth within your team
• Promote a customer focused approach, resolving all complaints within 48 hours
• Represent the business in a professional manner
• Advocate the companies’ values and vision

The Ideal Candidate:

• Must have a driving license
• Experience of working in the fire and security industry
• Have fantastic time management skills
• A good knowledge of hand tools
• Be available out of hours and in hour call outs
• Previous customer experience
• Be motivated & have a positive personality
• Fantastic time management skills
• Effective communication

Apply now to this attractive fire and security manager opportunity, before it goes! Or contact Flo on our Recruitment Team.

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