Field Collections Agent

Midland Credit Management; Cheltenham; Remote; GBP 27,000 - 36,000; Full time

Job summary

A financial services company is seeking a Field Collections Agent to engage with customers and offer solutions for their financial situations. The role requires a full UK driving licence, a tech-savvy individual who enjoys working independently. The position offers a flexible work schedule and an earnings potential of up to £35,765 annually, including uncapped bonuses and various benefits.

Benefits

31 days holiday including bank holidays

Fuel card for business use

Referral Bonus Scheme

Comprehensive training and induction programme

Qualifications

• Clear criminal record required for this role.
• Must have a full UK driving licence with no more than 6 points.
• Tech-savvy and comfortable working independently.

Responsibilities

• Visit customers to resolve outstanding arrears and offer payment options.
• Educate customers about non-payment consequences.
• Update account outcomes using an Orbit-supplied iPad.

Skills

Customer engagement

Problem-solving

Tech-savvy

Driving

Job description

Field Collections Agent

Location: Within a 90-minute travel radius of your home (applicants must reside within Cheltenham)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you\'ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday–Friday visiting times can be between 8am–8pm
• 10 Prime Hours required (Monday to Friday Prime Hours are 4pm–8pm & Saturday Prime Hours are 9am–1pm)

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD