Field Account Manager

Daisy Communications; Slough; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading telecom company is seeking a proactive Field Account Manager to engage with SME clients across the UK. You'll build strong relationships and drive revenue through effective cross-selling and up-selling. Responsibilities include conducting face-to-face meetings and ensuring all customer needs are met, while providing tailored proposals. Candidates should have excellent communication skills, be self-motivated, and possess strong organizational abilities. This full-time role offers a competitive salary along with various benefits.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

Professional development opportunities

Eye care vouchers

Birthday off

Qualifications

• Availability to stay away from home once per week.
• Excellent customer relations skills.
• Ability to manage workload under pressure.

Responsibilities

• Build strong long-term relationships with customers.
• Provide pricing and complete paperwork on-site.
• Drive product penetration through strategic cross-selling.

Skills

Excellent communications skills

Self‑motivated

Problem Solving

Strong organisational skills

Time Management

Computer literature

Relationship Management

Job description

Location: Field-Based - Various Areas Available

Working Hours: 8 : 309 : 00 AM to 5 : 005 : 30 PM

Salary: Up to 35000 plus 5000 car allowance / Company Car

We're looking for a proactive and driven Field Account Manager to become the trusted face of our this role you'll engage with a variety of SME clients (typically 100-500 employees) helping them maximise the value of our comprehensive portfolio through effective cross‑selling and up‑selling.

Our products and services include hosted telephony broadband managed internet mobiles managed IT Microsoft licensing and cybersecurity solutions.

You'll typically spend four days a week out in the field visiting customers with one day working from the office.

The majority of appointments will be pre‑booked for you by our growing desk‑based Customer Development team allowing you to focus on driving revenue.

What You'll Be Doing

• Build strong long‑term relationships with customers through face‑to‑face meetings and consistent follow‑up
• Provide pricing and complete paperwork on‑site to streamline the sales cycle
• Understand customer needs through effective questioning and active listening
• Create and execute account development plans tailored to each client’s business objectives
• Present customised value‑driven proposals aligned with customer goals
• Collaborate with internal teams to deliver a seamless end‑to‑end service
• Schedule and carry out proactive outbound communications including arranging your own appointments where needed
• Drive product penetration through strategic cross‑selling and up‑selling
• Meet and exceed revenue targets while minimising churn
• Identify at‑risk customers and flag them to the appropriate teams to support retention
• Keep customer records contact details and notes up to date in our CRM systems
• Maintain accurate decision‑maker information and build rapport with key stakeholders
• Stay current with industry trends and continuously seek opportunities for personal and professional growth

Qualifications

• Availability to stay away from home once per week
• Excellent communications skills; verbal and written
• Ability to develop trusting relationships
• Fast thinking
• Self‑motivated
• Resilient and strong willed
• Enthusiastic and willing to learn
• The ability to work under pressure
• Excellent customer relations skills
• Ability to manage workload
• Strong organisational skills
• Strong team worker
• Computer literature
• Account Manager Experience
• Problem Solving

Additional Information

What are the benefits of working at Daisy

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK’s no.1 Telecoms company and we are in the UK’s top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer

• 25 days holidays bank holidays worked are reclaimed as leave and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• 500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1200 retailers
• An additional day off on your birthday or if you're getting married

#LI-Remote

Remote Work: No

Employment Type: Full-time

Key Skills

Time Management, Construction Experience, Managed Care, Management Experience, Microsoft Outlook, Utilization Management, Case Management, Pediatrics Experience, Salesforce, Relationship Management, Leadership Experience, Supervising Experience

Department / Functional Area: Sales

Experience: years

Vacancy: 1