Family Support Worker

Prison Advice and Care Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A supportive organization for families is seeking a Family Support Worker to provide assistance to families visiting loved ones in a prison's visitor centre. The ideal candidate will have experience working in challenging environments, especially with offenders' families, along with strong organizational and interpersonal skills. Benefits include a range of employee perks, training events, and a supportive team environment.

Benefits

Free confidential advice and counselling service

Cycle to work scheme

Life assurance

Eye care vouchers

Generous annual leave

Qualifications

• Experience working with families in challenging environments, ideally involving offenders.
• Ability to manage a demanding workload.
• Contribute to planning and development of family work.

Responsibilities

• Provide support to families visiting prisoners.
• Facilitate prison visits and family days.
• Assist in planning and development of family services.

Skills

Organisational skills

Interpersonal communication skills

Ability to work with families

Knowledge of safeguarding/child protection

Understanding of safeguarding practices

Job description

Overview

Role overview: As a Family Support Worker you will provide support to families visiting loved ones in the Visitor Centre. Visitor centre services include play and children’s services and a catering service. You will work as one of the PACT Family team and will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.

About You

To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Finally, you will have excellent interpersonal communication skills and an ability to work and build partnerships with a range of agencies.

What Pact Offer

Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply

If you feel you meet the requirements of this post please complete an application form by clicking the apply now button.

Other information

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.