Family Centre Manager

Surrey County Council; Dorking; On-site; GBP 34,000 - 39,000; Full time

Job summary

A local charity organization in Dorking seeks a dedicated individual to lead the Family Centre operations. This role involves managing support services for families and ensuring compliance with local specifications. The successful candidate will have strong management skills and a passion for supporting children and young people. A competitive salary and comprehensive benefits package are offered, including free gym membership and pension scheme.

Benefits

Annual leave of five weeks

Free Gym Membership

Free Parking

Qualifications

• Experience in managing day-to-day operations of a family or support service.
• Ability to monitor and triage referrals effectively.
• Track record in partnership working with local agencies.

Responsibilities

• Manage implementation of Family Centre specifications.
• Oversee contact with families and ensure compliance with standards.
• Devise and review service delivery plans with the Family and Youth Manager.

Skills

Management oversight

Triage referrals

Partnership working

Evidence documentation

Job description

• Category: Care - Children and Young People
• Contract type: Permanent
• Working hours: 35 hours per week
• Posted on: 24 September 2025
• Directorate: Partnership
• Location: YMCA Mole Valley Family Centre, Goodwyns Road, Dorking, RH4 2LR

Description

Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation.

The salary range for this role is £34,278 to £38,563 per annum based on a 35 hour working.

Rewards and Benefits

• Annual leave: Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years' service to a maximum of six weeks after six years' service. (pro-rata for part time workers)
• Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
• Free Parking: There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
• Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

About the Organisation

YMCA East Surrey is a vibrant charity that has been actively supporting the local community since 1870. We help people to believe in themselves, support them to achieve their goals and inspire them to be the best they can be by providing services that focus on those who are vulnerable, have a disability or face disadvantage.

Our three core areas of work are:

• Health and Wellbeing
• Housing

About the Role

The purpose of this role is to lead and manage the day-to-day operations of the Family Centre provision to support families with children and young people aged 0-19 years (up to 25 years with disabilities and additional needs) that are identified as the most need of support or have emerging needs.

Main Responsibilities:

• Management of the implementation of the Surrey County Council Families First specification for Family Centres and Family Resilience Support provision.
• To monitor the Manager's in-tray, triage referrals, ensure contact with families providing management oversight and comply with all elements of Early Help Module (EHM) Practice standards for Child Records – Centres and Family Support Programme guidance.
• With the Family and Youth Manager to devise and review the service delivery plan including emerging needs groups and partnership working with HomeStart East Surrey and other agencies.
• Show evidence of the impact of the support that is provided and record this on Early Help Management System (EHM), Outcome Stars and other systems as appropriate.
• Lead and manage the day-to-day operation of the Family Centre and Family Support service developing partnerships and embedding working protocols with relevant partners, to deliver a range of targeted, integrated early childhood services to meet the identified needs of families in line with the core purpose.

Additional information

YMCAES is committed to safeguarding and promoting the welfare of children and young people/adults at risk. This role will require an enhanced DBS disclosure and training up to DSL level.

The close date for this advert is 24.10.2025 with interviews planned for 31.10.2025.

To apply for this role, please click HERE .