Facilities & Support Services Co-ordinator

National Trust; Montacute; On-site; GBP 60,000 - 80,000; Part time

Job summary

A historical preservation organization is looking for a Facilities & Support Services Co-ordinator to support operations at Montacute House. The role requires excellent organisational skills and experience in customer-facing or operational roles, preferably within a visitor attraction. Responsibilities include managing facilities to ensure high standards are maintained and providing support across teams. The position offers part-time hours at a competitive salary with various employee benefits and a commitment to staff development.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Holiday allowance up to 32 days

Qualifications

• Worked in a customer-facing or operational support role, ideally in a visitor attraction.
• Confident using Microsoft Office and digital platforms.
• Adaptable and committed to high service standards.

Responsibilities

• Support day-to-day operations and champion best practices.
• Coordinate contractors and compliance work.
• Ensure high standards of presentation and service delivery.

Skills

Customer-facing experience

Understanding safety legislation

Microsoft Office proficiency

Collaborative team player

Good organisational skills

Written and verbal communication

Education

NVQ level 2 qualification or IWFM Associate Level 3

Tools

Microsoft Office

Computerised asset management system

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class business and facilities support? We have just the role for you as a Facilities & Support Services Co-ordinator at Montacute House.

Salary: £13.74 per hour

Contract: Permanent

Hours/ Working pattern: Part-time, 30 hours per week

What it's like to work here

This impressive stately home is a masterpiece of Elizabethan renaissance architecture and design. The property boasts beautiful gardens, a varied outdoor programme and a long gallery within the house. The house is currently ground floor access only due to a major conservation project on the staircases. The Courtyard Café serves delicious seasonal produce.

You’ll be reporting to the Operations Manager, working in a team at Montacute House part of the South Somerset Portfolio. There will be some cross portfolio working. You will be assisting the Facilities Manager for the South Somerset portfolio on a regular basis and support all departments onsite, so our visitors have a great experience when visiting.

Montacute house is located in the centre of the picturesque Montacute village. This beautiful Elizabethan Ham stone manor house is surrounded by formal gardens, lawns, orchards, parkland and overlooked by the ancient St Micheal's hill all of which having been in the care of the National Trust since the early 1930's.

Having featured in many feature films as well as TV programs and famous for its beauty Montacute House attracts over 150,000 visitors per year (the largest in the portfolio) and is open 363 days per year.

Starting in late 2025 the house is seeing a major project in repairing and strengthening both staircases. This project is exciting as it will open the house up to be accessed on all levels yet again.

What you'll be doing

The National Trust is a busy organisation that has a lot going on at all times - you can guarantee that no day is the same, so you’ll have to love variety. As Facilities & Support Services Co-ordinator you’ll be supporting day to day operations and offer your advice beyond your team. You’ll always champion best practice and will be confident challenging the norm when you think there’s a better way of doing something. You’ll be responsible for supporting the delivery of an efficient, effective, and flexible facilities service, to enable the successful operation of the property. You’ll support the team to meet its objectives by ensuring high standards are always delivered and maintained whilst following procedures and conservation guidelines. You will be responsible for the administration of the regular building tasks and compliance work, co-ordinating contractors and facilitating access, and making sure the overall presentation of the property is always at its best.

Please also read the full role profile attached to this advert.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• You should have worked in a customer-facing or operational support role, ideally within a visitor attraction or property management setting.
• Understanding safety legislation and being able to carry out risk assessments is essential for maintaining a safe environment.
• You’ll need to be confident using Microsoft Office and digital platforms to manage records, communications, and marketing tasks.
• The role involves working closely with colleagues and volunteers, so being a collaborative team player is key.
• You must be adaptable and committed to delivering high standards of service across public areas and facilities.

Additional criteria for all other applicants. We’d love to hear from you if you’re:

• Experience in a facilities or business support role in a customer service environment. NVQ level 2 qualification, IWFM Associate Level 3 certificate or equivalent.
• Flexible, customer focussed approach with understanding of good customer service standards.
• Numerate with basic financial skills.
• Knowledge of health and safety, fire and security procedures and legislation, emergency procedures, diversity and equality procedures.
• Good organisational skills and attention to detail.
• Good written and verbal communication skills.
• Ability to multi-task and work in collaboration with other departments.
• Advanced IT Skills (Microsoft office). Experience of records management and information systems. Experience in using computerised asset management system

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places