Expression of Interest | Store Manager And Counter Manager, Aesop London | Full Time

AESOP; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global retail organisation invites applications for Store Manager and Counter Manager roles in central London. Successful candidates will engage customers, lead teams, and demonstrate commercial acumen while creating memorable shopping experiences. This is a full-time position requiring strong leadership and interpersonal skills.

Qualifications

• Management experience in customer service environments.
• Proven selling skills and ability to drive commercial outcomes.
• Experience in leading and coaching a diverse team.

Responsibilities

• Motivate and develop a team to create excellent customer experiences.
• Responsible for budgeting and store-specific marketing.
• Choreograph daily activities of retail consultants.

Skills

Management experience

Effective selling skills

Team leadership

Interpersonal relationships

Communication skills

Problem-solving skills

Commercial acumen

Microsoft Office suite familiarity

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Role purpose

Aesop are delighted to welcome applications for Store Manager and Counter Manager roles in central London. Successful applicants will be open and flexible to location.

As a Store Manager at Aesop, you embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.

Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence. What we are looking for

• Management experience within customer service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes
• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem-solving, commercial acumen and merchandising skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Computer literacy encompassing strong familiarity with Microsoft Office suite

This position is Full Time, 40 hours per week and operates an on-site working pattern.