Experienced Travel Claims Handler

Yolk Recruitment Ltd; Cardiff; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading recruitment agency in Cardiff is seeking a Travel Claims Handler to join a supportive team. This full-time position offers a hybrid working model, excellent career development opportunities, and a starting salary of £24,500. The ideal candidate will have at least 12 months of experience in travel insurance claims, strong communication skills, and a customer-first approach. Enjoy benefits like 33 days of annual leave and optional healthcare plans.

Benefits

33 days' annual leave

Hybrid working

Cycle to Work scheme

Employee Assistance Programme

Qualifications

• At least 12 months' experience in a travel insurance claims role.
• Knowledge of regulatory and compliance requirements within insurance.
• Ability to handle sensitive claims professionally.

Responsibilities

• Providing excellent customer service, supporting people through their claims journey.
• Reviewing and assessing travel claims fairly, including liability and compensation.
• Spotting potential fraud and recovery opportunities to protect customers.

Skills

Strong communication skills

Organised and self-motivated

Customer-first approach

Job description

Travel Claims Handler - Cardiff (Hybrid Working)

Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to welcome a new Travel Claims Handler into their friendly, supportive team. This is a full-time, permanent role with a hybrid working model (2-3 days in the city centre office).

If you've got experience in travel claims and are looking for a role where your hard work is noticed, your ideas are valued, and you'll be part of a close-knit team that works together to achieve great results, then this could be the perfect move for you.

The company partners with some of the UK's best-known car and travel insurance brands, and pride themselves on delivering a first-class service across claims handling, underwriting, customer care, pricing and more. They\'re passionate about their people, offering a positive working environment with plenty of support and opportunities to grow.

What you\'ll be doing:

• Providing excellent customer service, supporting people through their claims journey. This will be via email and telephone.

• Reviewing and assessing travel claims fairly, including liability and compensation.

• Spotting potential fraud and recovery opportunities to protect customers and the business.

• Supporting the Claims Team Leader with day-to-day tasks.

• Managing your caseload proactively and efficiently.

• Negotiating fair and accurate settlements.

What you\'ll bring:

• At least 12 months\' experience in a travel insurance claims role (essential).

• Strong communication skills, with confidence to coach and share feedback.

• A team player who\'s organised, self-motivated and deadline-focused.

• Knowledge of regulatory and compliance requirements within insurance.

• A caring, customer-first approach with the ability to handle sensitive claims professionally.

Why you\'ll love working here:

• Starting salary from £24,500 (higher with experience).

• 33 days\' annual leave (25 days + bank holidays), rising with service.

• Flexibility to buy or sell up to 5 days\' holiday per year.

• Hybrid working - enjoy the balance of home and office.

• Regular salary reviews to reward your development.

• Nest pension scheme.

• Discounts on technology, wellbeing, and lifestyle perks.

• Cycle to Work scheme.

• Employee Assistance Programme for extra support.

• Optional healthcare and dental plans.