ER Coordinator

Connect It Utility Services Limited; Hedge End; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading utility services provider in Hedge End is seeking an organized Employee Relations Co-ordinator to manage HR-related queries, assist with disciplinary procedures, and promote a positive workplace culture. The ideal candidate should have knowledge of UK employment law, excellent organizational skills, and proficiency in HR systems like Salesforce. This role involves both employee administration and wellbeing initiatives, targeting professionals with previous HR experience.

Qualifications

• Strong understanding of UK employment law and HR best practices.
• Excellent organisational and administrative skills.
• High attention to detail and accuracy in data processing.
• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with professionalism.

Responsibilities

• Serve as the first point of contact for ER-related queries.
• Monitor the HR inbox for timely responses and escalations.
• Assist line managers with disciplinary procedures.
• Coordinate employee troubleshooting and conflict resolution.
• Conduct sexual harassment risk assessments.

Skills

Understanding of UK employment law

Organisational skills

Attention to detail

Interpersonal skills

Data processing skills

Confidentiality

Proficient in HR systems

Education

CIPD qualification

Tools

Salesforce

Payroll management tools

Microsoft Office Suite

Job description

Are you passionate about people, processes, and creating a positive workplace culture? We're looking for an organised, proactive Employee Relations (ER) Co-ordinator to become a vital part of our ER department.

If you're ready to make an impact and contribute to a collaborative and people-focused environment, we'd love to hear from you!

Responsibilities

Employee Relations Administration

• Serve as the first point of contact for ER-related queries and administer necessary processes.
• Monitor the HR inbox, ensuring timely responses and escalation where necessary.
• Support the ER lead in handling disputes, legal matters and disciplinary processes.
• Assist line managers with end-to-end disciplinary procedures, including documentation and meetings.
• Coordinate employee troubleshooting and conflict resolution to support positive workplace relations.
• Conduct and support sexual harassment risk assessments, ensuring a safe and respectful workplace environment.

Contract Management & Employee Data

• Prepare and manage contract templates, ensuring accurate terms and conditions of employment.
• Maintain and update employee records in Salesforce, ensuring compliance with GDPR.
• Process documentation for employee amendments, coordinating with IT for system updates.
• Support probation review meetings, tracking and recording feedback from line managers.

Payroll & Benefits Administration

• Administer data for standard monthly and day-rate payroll, supporting weekly and monthly payroll submissions.
• Add employee details to payroll sheets and manage related documentation (e.g., P45, new starter declarations).
• Ensure leavers are processed correctly, updating relevant systems and payroll records.

Leave Management

• Manage and process annual leave requests and records.
• Lead and oversee maternity/paternity leave processes, ensuring accurate tracking and correspondence.

Employee Wellbeing & Exit Processes

• Support initiatives to promote employee wellbeing, ensuring compliance with best practices.
• Administer and process exit interviews to gather feedback and improve retention strategies.
• Ensure all aspects of leavers' processing, incl. payroll, systems updates and documentation, completed efficiently.

Procurement & Documentation Support

• Raise necessary Purchase Orders (POs) to enable the ordering of approved materials or equipment.
• Ensure employee documentation is correctly processed and stored in compliance with data protection regulations.

Skills Required

• Strong understanding of UK employment law and HR best practices.
• Excellent organisational and administrative skills.
• High attention to detail and accuracy in data processing.
• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with professionalism.
• Proficient in HR systems, Salesforce and payroll management tools.

Preferred

• Previous experience in an HR or Employee Relations role, ideally within the construction industry.
• Experience in payroll processing and HR systems management.
• CIPD qualification (desirable but not essential).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).