Enterprise Customer Success Manager

Arctic Shores; Manchester; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A talent assessment technology company in Manchester is seeking an Enterprise Customer Success Manager to drive the adoption of data-driven hiring strategies among enterprise clients. The ideal candidate will manage complex accounts, ensuring measurable ROI and foster relationships across multiple stakeholders. Skills in stakeholder management and commercial strategy will be key. This position offers a competitive salary and various employee benefits, including hybrid working opportunities.

Benefits

Competitive salary ranging from £50k to £55k+

28 days holiday plus public holidays

Private medical and mental health cover

Aviva pension scheme

Enhanced Parental Leave

Training budget

Share Options scheme

Professional development days

Qualifications

• Demonstrated ability to manage high-stakes accounts effectively.
• Experience in consulting or professional services is a plus.
• Interest in psychology and talent strategy is beneficial.

Responsibilities

• Drive customer adoption and utilization to achieve ROI.
• Act as a trusted advisor for senior stakeholders.
• Own renewals and expansion opportunities end-to-end.

Skills

Stakeholder management

Commercial acumen

Data-driven decision making

Relationship building

Problem-solving

Job description

Arctic Shores creates award-winning technologies that help companies make better people choices, and people better career choices. Since starting up in 2014, our pioneering task-based assessments have improved diversity, reduced time-to-hire and slashed recruitment costs at hundreds of organisations, including PwC, Siemens and the Ministry of Justice. Arctic Shores has also provided a unique, stress-free and unbiased experience to over 3m candidates.

Join Arctic Shores and help transform how organisations hire in the AI era.

At Arctic Shores, we’re helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do — not just what they’ve done.

Our task-based psychometric assessments and business psychology services help organisations like Amazon, Siemens, and Jet2 transform how they hire. We also support employers across the UK in selecting talent for some of the country’s most critical and complex roles — from nuclear scientists and pilots to data engineers, graduates, and essential frontline teams.

Across every context, our mission is the same : to help employers make fair, evidence-based hiring decisions that focus on what truly predicts success in an AI-driven world — learning agility, problem-solving, and adaptability.

As AI accelerates change in the world of work, hiring transformation has never been more urgent — and that’s where you come in.

The opportunity: Enterprise Customer Success Manager

As we continue to scale across enterprise and mid-market clients, we’re looking for an Enterprise Customer Success Manager to help our customers adopt modern, data-driven hiring approaches — and translate that value into commercial success. Someone who combines strong commercial acumen with empathy, insight and strategic thinking to help organisations adapt their hiring for the AI era.

You’ll manage a portfolio of our most complex enterprise partners and high-growth potential mid-market accounts — helping them adopt a behavioural-science-led approach to hiring across their organisations and achieve measurable ROI. By driving adoption, navigating complex stakeholder landscapes, and influencing at senior levels, you’ll ensure Arctic Shores becomes a critical part of how they identify talent for the future.

This role is ideal for someone who loves value-led consulting and solution design, who enjoys shaping thinking inside large organisations, and who is comfortable driving commercial outcomes through insight, influence, and strong relationship-building.

Why this role might be a great fit for you

At Arctic Shores, we hire for potential — not just experience . We know that skills can be learned, and that diverse perspectives make us stronger.

This role may be a great fit for you if you’ve built your skills in customer success, but also in areas like consulting or professional services, business psychology, account management, sales, strategic HR roles –– or something different altogether!

What matters most is that you bring the transferable skills to drive both customer impact and commercial outcomes.

You’ll thrive in this role if you :

• Excel at navigating complex stakeholder landscapes and are great at building alignment, commitment, and momentum across different groups with competing priorities
• Are a clear, confident communicator comfortable engaging senior stakeholders across Talent Acquisition, HR, and business leadership, using data and insight to influence decisions
• Are commercially confident and comfortable owning renewals, builing proposals, and spotting / scoping expansion opportunities and keeping up momentum to get projects and deals over the line
• Can think critically about how to drive adoption of new tools and ways of working across organisations and know how to connect value and adoption to commercial results
• Love consultative, solution-focused work — diagnosing challenges, designing strategic approaches, and communicating impact in a way that resonates with senior leaders
• Thrive in a fast-paced, agile environment where you have ownership and room to think creatively, with experienced subject matter experts to call on for advice
• Have a genuine interest in psychology, talent strategy, or how organisations make better hiring decisions , even if you’re not a subject-matter expert yet
• Get energy from operating in a fast-moving, agile environment where you have autonomy and clear accountability for outcomes
• Care deeply about fairness, inclusivity, and improving the world of work
• If most or all of that sounds like you –– even if you’re not from a customer success background –– don’t let that stop you applying. Our revenue teams are made up of people who’ve joined from policing, professional sport, hospitality, HR, academia, and more.
• If you bring the right commercial mindset, curiosity, and relationship-building skill, you’ll feel right at home.

What you’ll actually do

As an Enterprise Customer Success Manager, you will :

Drive adoption, utilisation, and measurable ROI across a portfolio of enterprise and mid-market customers — ensuring they achieve meaningful, sustained outcomes. This is the foundation of your commercial success and a key driver of your NRR and GRR performance .

Act as a trusted advisor to senior stakeholders in Talent Acquisition, HR, and the wider business — shaping hiring strategies, influencing decisions with data and insight, and navigating complex organisations to build momentum and alignment.

Own renewals and expansion opportunities end-to-end , using value-based conversations, compelling proposals, and strategic negotiation to deliver revenue growth , protect retention, and unlock new areas of impact.

Proactively identify risks and opportunities by analysing customer data, usage patterns, and engagement signals — enabling early intervention and strong performance across portfolio health and adoption metrics .

Diagnose challenges and design solutions that reduce barriers to adoption, embed behavioural science into hiring processes, and expand Arctic Shores’ footprint across customer organisations.

Forecast confidently and accurately , maintaining clear visibility of your renewal and expansion pipeline and grounding every projection in tangible evidence of adoption, value, and stakeholder commitment.

Create customer advocates , collaborating with Marketing to develop case studies, success stories, and champions that strengthen our presence in the hiring and talent ecosystem — contributing to advocacy and referenceability goals .

Work cross-functionally with Product, Professional Services, Sales, and the wider GTM team to continuously refine how we deliver and scale customer value — ensuring customer insight shapes product strategy, delivery models, and future growth.

Finally, you’ll live and breathe the Arctic Shores values :

Make a difference - We can’t change everything. But we can contribute to a world of work that’s truly fair and inclusive, and do our bit to build a better society.

Grow together - We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together , we go further.

Explore, always - Changing the way the world sees potential takes curiosity, drive, and bravery. With that explorer’s spirit , we break new ground.

If this sounds like the challenge you’ve been waiting for, we can’t wait to hear from you.

Applying for the role

In an AI-enabled world, transferable skills, learning agility, and adaptability matter as much as – if not more than – experience. If this job description excites you but your background doesn’t perfectly match, we’d still love to hear from you.

Here’s what you’ll get at Arctic Shores :

• Competitive salary ranging from £50k to £55k+ annual bonus
• 28 days holiday per year, plus public holidays. You’ll also get an additional day for every year’s service at Arctic Shores, up to four years
• Private medical and mental health cover, as well as 2 mental wellbeing days each year
• Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary)
• Hybrid working and Core working hours, giving you flexibility to shape work around your life
• Enhanced Parental Leave
• Fertility support
• Company sick pay
• Training budget
• Share Options scheme
• Cycle2Work scheme
• Length of service awards
• Own Days – one day every month dedicated to your professional development. Whether you’re setting time aside for a personal project, some research, a course… it’s entirely up to you
• Central offices within easy commuting distance
• The chance to work in a supportive team with a worthwhile mission
• An employer with heart in the right place and a welcoming work culture

Using AI in the application process

If you’d like to use AI tools like ChatGPT to support you in your application, feel free –– but remember we want to see the real you. We value authenticity and want to understand who you are and what your unique experiences will bring to Arctic Shores.

We’re all for innovation, so feel free to use AI to structure your thoughts, polish your application, and brainstorm ideas, but we do recommend that you ensure the final application reflects your journey and your skills (otherwise you’ll just be saying the same thing as everyone else!).

Equal Opportunities

At Arctic Shores, giving people a fair chance is what we do, that’s why we take equal opportunities seriously. We welcome people of any background, gender identification, race, religion, national origin, sexual orientation, ability level, age, size, marital status, style, or music taste!

We also believe that every candidate should have an equal opportunity to demonstrate their abilities so if you need any adjustments, at any stage of the hiring process, let us know what can we do to make it the best possible experience for you and we’ll do our very best to help.

If this sounds like the kind of place you’d like to work, apply below.