Enterprise Customer Success Manager

Chatterbox; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Chatterbox is seeking an experienced Enterprise Customer Success Manager to build relationships with clients and drive product adoption. This role involves ensuring customer satisfaction, managing accounts, and collaborating with internal teams to enhance client success. Ideal candidates will have a strong SaaS background and excellent communication skills.

Qualifications

• 5+ years in a customer-facing role, preferably in SaaS.
• Successful track record managing diverse accounts.
• Strong analytical and problem-solving skills.

Responsibilities

• Ensure client retention and satisfaction.
• Drive product adoption and demonstrate value.
• Monitor adoption trends and provide recommendations.

Skills

Communication

Problem Solving

Analytical Skills

Customer Care

Adaptability

Job description

Chatterbox - Enterprise Customer Success Manager

About the job

We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox’s revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of Chatterbox’s solutions and advise on best practices for success.

About Chatterbox

Chatterbox connects marginalized people with tech jobs. We develop technology that links talented yet overlooked workers with opportunities in tech, starting with the online language learning industry. Our award-winning EdTech SaaS platform empowers overlooked talent, from refugees to returnee mothers, to teach their native languages online and turn their cultural and linguistic diversity into a superpower. Supported by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup.

Key Responsibilities:

1. Ensure client retention and satisfaction
2. Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox
3. Educate and train customers on our products and services
4. Partner with stakeholders to establish goals, success criteria, and KPIs aligned with their business strategies
5. Monitor adoption and usage trends; provide recommendations based on risk assessments and business needs
6. Develop a thorough understanding of customer implementations, stakeholders, and needs
7. Set clear retention goals and milestones for clients
8. Participate in business reviews with clients
9. Anticipate client decisions and uncover business needs to leverage Chatterbox’s offerings effectively
10. Collaborate with internal teams to align account activities with client strategies
11. Maintain high organization and prioritize effectively
12. Lead renewal processes and coordinate upsell opportunities with sales and account teams
13. Build strong cross-functional relationships with Support, Sales, and Product Management
14. Create resources for training and best practices

Required Experience:

1. 5+ years in a customer-facing role, preferably in SaaS
2. Successful track record as a consultant managing diverse accounts
3. Experience building relationships with mid-market, public sector, and enterprise clients
4. Ability to understand and present product features aligned with customer strategies
5. Strong communication skills and responsiveness to customer needs
6. Team-oriented with accountability and customer care
7. Strong analytical and problem-solving skills
8. Adaptability and willingness to grow in a fast-paced startup environment
9. Ability to handle pressure and think creatively

About the company

Chatterbox provides tailored language courses for professionals, powered by refugee talent. We deliver award-winning online language learning, taught by expert refugee coaches, to organizations seeking to enhance their language capabilities.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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