End-User Experience Analytics Engineer

Computacenter AG & Co. oHG; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology service provider in the UK is seeking an analytical and proactive team member to join their End User Experience team. The role involves using advanced analytics to drive IT improvements and enhance user satisfaction. Candidates should have hands-on experience with DEX tools and a collaborative spirit. This role offers a chance to make a significant impact on technology experiences for thousands of users.

Qualifications

• Experience in analytics and using DEX tools.
• Ability to work collaboratively in a team environment.
• Self-motivated and results-focused approach.

Responsibilities

• Identify and deliver automation and remote action opportunities.
• Collaborate with EUA Centre of Excellence to implement improvements.
• Use analytics to reduce incident volumes and improve user satisfaction.
• Drive proactive investigations and self-healing solutions.

Skills

Strong analytical and data-driven mindset

Proactive and inquisitive attitude

Collaboration and teamwork

Hands-on experience with DEX tools

Tools

Nexthink

Systrack

Controlup

Dynatrace

Alternity

Job description

A leading technology service provider in the UK is seeking an analytical and proactive team member to join their End User Experience team. The role involves using advanced analytics to drive IT improvements and enhance user satisfaction. Candidates should have hands-on experience with DEX tools and a collaborative spirit. This role offers a chance to make a significant impact on technology experiences for thousands of users.