EMEA Payroll Implementation Coordinator

activpayroll Ltd.; City of Edinburgh; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A payroll solutions company is looking for an EMEA Payroll Implementation Coordinator in Edinburgh. The role involves managing new payroll customer implementation projects, ensuring timely data gathering and communication with partners. Ideal candidates should have a solid understanding of payroll processes and excellent customer service skills. Flexible and hybrid working options are available.

Qualifications

• Experience in payroll processes or implementations.
• Strong customer service skills.
• Ability to manage project deadlines.

Responsibilities

• Acting as the focal point for new payroll customers delivering excellent service.
• Gathering data and information from customers.
• Managing expectations between customer and payroll partner.
• Tracking project deadlines to ensure timely submissions.
• Collaborating with in-country payroll partners for timely implementations.
• Hosting project calls with customers to track progress.

Skills

Customer service

Data management

Project management

Communication

Job description

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EMEA Payroll Implementation Coordinator, Edinburgh

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Client:

activpayroll

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a1f3cd76ede8

Job Views:

5

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

EMEA Payroll Implementation CoordinatorEMEA Payroll Implementation Coordinator

Department: Operations

Employment Type: Permanent

Location: Edinburgh, Scotland

Reporting To: EMEA Implementation Operations Manager

Description

Our EMEA Payroll Implementation team plays a vital role in onboarding new customers across the globe. We work closely with our trusted partner network to manage the full payroll implementation lifecycle-from initial discovery and planning through to deployment and successful handover to our long-term service delivery teams.

This is an excellent opportunity for someone with a solid foundation in domestic or international payroll who is ready to step into a project-oriented environment. You'll gain hands-on experience in global payroll implementation, working in a collaborative, fast-paced setting where your contributions directly impact customer success.

Our team is distributed across the UK, and we offer hybrid working for those based withinmuting distance of our Aberdeen or Edinburgh city centre offices. For candidates located elsewhere in the UK, we're also open to fully remote working arrangements. We're happy to explore what setup works best for you during the hiring process-flexibility is key to how we work.

On a typical day, you'll be...

Acting as the focal point for a varied portfolio of new payroll customers delivering consistently fantastic customer service

Gathering and collating data and information from customers, ensuring we have everything we need to make the project happen and supporting the customers to identify the data we need

Acting as the key focal point between the customer and the payroll partner, managing expectations and keeping all parties up to date on how the project is progressing

Tracking and updating all of the required project deadlines and making sure nothing slips through the net - especially making sure that payroll payment submissions are made in accordance with the agreed schedule

Working closely with our network of in-country payroll partners to ensure customer payrolls are implemented on time and accurately

Hosting and chairing regular project calls with customers to track progress, review performance and identify opportunities for improvement

Creating robust payroll manuals to support the ongoing service delivery teams with the handover process

Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating moreplex issues through our i