EMEA Commercial Customer Success Leader - Drive Growth

Cerebras; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company is looking for a Team Lead of Customer Success for the Commercial Segment in EMEA. This role involves both team leadership and direct management of key commercial accounts. Responsibilities include guiding a team of Customer Success Managers, monitoring customer health, driving platform adoption, and ensuring high-quality engagement. The ideal candidate has a strong background in B2B SaaS customer success, team leadership, and data analytics, and is passionate about improving customer outcomes.

Benefits

Diversity and inclusion initiatives

Collaborative work environment

Qualifications

• Proven experience managing Commercial or mid-market customer segments across EMEA.
• Strong understanding of SaaS customer lifecycle metrics (Churn, GRR, NRR, CSAT).
• Ability to influence cross-functional teams and drive process improvements.

Responsibilities

• Oversee team performance and provide coaching to Customer Success Managers.
• Monitor and improve customer health across the Commercial segment.
• Drive platform adoption and manage renewals for key accounts.

Skills

Team leadership

Customer obsession

Analytical skills

Operational excellence

Technical acumen

Education

4-6+ years in B2B SaaS customer success

1-2+ years in a team lead role

Tools

Data analytics tools

Business intelligence tools

Job description

A leading technology company is looking for a Team Lead of Customer Success for the Commercial Segment in EMEA. This role involves both team leadership and direct management of key commercial accounts. Responsibilities include guiding a team of Customer Success Managers, monitoring customer health, driving platform adoption, and ensuring high-quality engagement. The ideal candidate has a strong background in B2B SaaS customer success, team leadership, and data analytics, and is passionate about improving customer outcomes.