Elite Security Ops Manager, Retail Portfolio

Mitie; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading security services provider in the United Kingdom is seeking a Security Operations Manager to oversee the delivery of high-quality security services across multiple retail locations. The ideal candidate will manage a team of officers, ensure compliance with security protocols, and maintain client relationships. Strong organisational and communication skills are essential, along with a valid SIA licence and a proactive approach to training and development. Competitive compensation and career progression opportunities are offered.

Benefits

Career development opportunities

SIA training provided

Qualifications

• Excellent organisational and time management skills.
• Strong understanding of Service Level Agreements (SLAs).
• Proven experience in delivering high-quality customer service.

Responsibilities

• Maintain the Mitie brand and reputation through quality service.
• Manage recruitment and succession planning for high-performing teams.
• Conduct regular site visits to build relationships with management.

Skills

Organisational skills

Customer service

Analytical skills

Communication skills

SIA licence

Education

Frontline SIA licence

Full UK driving licence

Tools

CCTV systems

Access control systems

Job description

A leading security services provider in the United Kingdom is seeking a Security Operations Manager to oversee the delivery of high-quality security services across multiple retail locations. The ideal candidate will manage a team of officers, ensure compliance with security protocols, and maintain client relationships. Strong organisational and communication skills are essential, along with a valid SIA licence and a proactive approach to training and development. Competitive compensation and career progression opportunities are offered.