Electronic Trading - Application Support

JPMorgan Chase & Co.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A multinational financial services firm is looking for an Applications Support team member in the Equities Prime Financial Services Production Management team. This role involves maintaining the stability of key applications, supporting stakeholders, and driving improvements in the operational environment. Candidates should possess a relevant degree, knowledge of application development, and experience in troubleshooting IT services. The ideal candidate will work collaboratively in a team, utilizing communication skills and programming expertise, with an understanding of Agile methodologies.

Qualifications

• BS/BA degree or equivalent experience.
• Basic knowledge of application development.
• Strong communication skills to translate technical language.
• Working knowledge of Unix Shell or Python.
• Ability to collaboratively work in teams.

Responsibilities

• Provide end-to-end application service delivery.
• Support day-to-day maintenance of systems.
• Monitor production environments for anomalies.
• Identify issues for escalation and communicate solutions.
• Analyze complex situations to solve management issues.

Skills

Application development knowledge

Troubleshooting and IT services

Communication skills

Programming languages (Unix Shell, Python)

Agile methodology

Monitoring tools

ITIL framework exposure

Education

BS/BA degree or equivalent experience

Tools

Standard observability tools

Job description

Join us in Application Support, where you’ll use your creativity and critical thinking to keep essential systems running smoothly. You’ll collaborate with talented teams on a variety of projects, focusing on design or programming based on your strengths. As you learn to resolve application and data issues, you’ll gain hands‑on experience with software development, testing, deployment, and improvement. You’ll also become familiar with production lifecycle methodologies and risk guidelines. Here, you’ll have the opportunity to grow your career in any direction you choose.

Job Summary

As an Applications Support team member in the Equities Prime Financial Services Production Management team, you will maintain the stability and availability of key applications that support the firm’s daily operations. You will work collaboratively to address issues, support business and technology stakeholders, and drive improvements across the production environment. You’ll gain exposure to a wide range of technologies and processes, and your proactive approach will help ensure operational excellence. You’ll be part of a team that values communication, innovation, and continuous learning.

Job Responsibilities

• Provide end‑to‑end application or infrastructure service delivery to enable successful business operations
• Support the day‑to‑day maintenance of systems to ensure operational stability and availability
• Assist in monitoring production environments for anomalies using standard observability tools
• Identify issues for escalation and communicate solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management for full stack technology systems, applications, or infrastructure

Required Qualifications, Capabilities, and Skills

• BS/BA degree or equivalent experience
• Basic knowledge of application development
• Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of front office trading applications and EMEA Equities markets
• Experience in incident and problem management
• Strong communication skills to translate technical language into meaningful business impact statements
• Working knowledge in one or more general purpose programming languages such as Unix Shell or Python, with an interest in learning additional coding languages and skills
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Understanding of Agile methodology
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Knowledge of applications or infrastructure in large-scale technology environments, both on premises and public cloud
• Experience with observability and monitoring tools and techniques
• Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework

Preferred Qualifications, Capabilities, and Skills

• Experience with one or more general purpose programming languages or automation scripting
• Understanding of financial markets and trading systems