Ecommerce Operations Manager

Barclay Meade; New Milton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading FMCG company in the United Kingdom is seeking an eCommerce Operations Manager to oversee their online operations. The role involves managing a team, implementing new processes, and enhancing customer satisfaction through effective fulfilment strategies. Ideal candidates will have experience in Operations Management and eCommerce, with a strong background in FMCG or retail. This is an excellent opportunity to contribute to the growth of the business.

Qualifications

• Experience working in Operations Management, Fulfilment or eCommerce.
• Experience working in FMCG, retail or manufacturing.
• Demonstrable track record in implementing new processes, SOP, or systems.
• Passion for continuous improvement and knowledge of LEAN and 6S methodologies.
• Previous experience of managing staff.
• A positive, proactive self-starter and great communicator.

Responsibilities

• Lead and manage eCommerce fulfilment operations.
• Own the end-to-end operations of eCommerce brand.
• Work cross-functionally with marketing, product development, sales, and supply chain teams.
• Drive continuous improvement initiatives.
• Lead and develop a growing team.
• Build strong customer relationships and ensure satisfaction.
• Monitor and report KPIs.

Skills

Operations Management

eCommerce

Process Improvement

Team Leadership

Lean/Kaizen Methodologies

Tools

ERP

WMS

MRP

Job description

Successful FMCG Business requires an eCommerce Operations Manager. Applicants need a broad Operations Management background, ideally within FMCG, manufacturing or retail, with exposure to eCommerce, Fulfilment, process improvement.

The eCommerce Operations Manager will be responsible for managing the organisation's online and eCommerce offering, managing a team of 2 direct reports. The brief will be to implement new and streamline existing processes/systems, to contribute to the success of the online area of the business, brand and new products.

This is an exciting end-to-end operations role encompassing inventory management, fulfilment and the opportunity to guide and drive a high-performing team.

Specific tasks of the eCommerce Operations Manager include:

• Lead and manage our eCommerce fulfilment operations - ensuring safety, efficiency, quality, and team performance.

• Own the end-to-end operations of eCommerce brand - from inventory to seamless product launches.
• Work cross-functionally with marketing, product development, sales, and supply chain teams.
• Drive continuous improvement initiatives using Lean/Kaizen methodologies.
• Lead and develop a growing team, fostering a collaborative, high-performance culture.
• Build strong customer relationships and ensure high levels of satisfaction.
• Monitor and report KPIs, ensuring fulfilment tools and systems support business growth.

eCommerce Operations Manager applicants should meet the following criteria:

• Experience working in Operations Management, Fulfilment or eCommerce
• Experience working in FMCG, retail or manufacturing
• Demonstrable track record in implementing new processes, SOP, or systems (ERP/WMS/MRP), tools, ways of working etc.
• Passion for CI and knowledge of LEAN and 6S methodologies
• Previous experience of managing staff
• A positive, proactive self-starter and great communicator