eCommerce Assistant

YORKSHIRE CANCER RESEARCH; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A charity organization is seeking an eCommerce Assistant in Knaresborough to support online sales. This role involves listing products on eBay and managing warehouse operations. Ideal candidates should have enthusiasm for eCommerce and a track record of achieving sales targets. A driving license and own vehicle are needed, with a commitment to helping the charity meet its goals.

Qualifications

• Proven track record or passion for eCommerce.
• Full UK driving license and vehicle access.
• Ability to analyze sales figures.

Responsibilities

• Set up warehouse locations for sales on Shopify.
• Support eCommerce team and identify process improvements.
• Deliver eCommerce budgets and KPIs.

Skills

eCommerce experience

Sales target delivery

Organizational skills

Communication skills

Analytical skills

Education

GCSE or equivalent level

Tools

eBay

Shopify

Depop

Vinted

ListingMonsterAI

Job description

Overview

eCommerce Assistant
Manse Lane Warehouse, Knaresborough, North Yorkshire

We are committed to paying the Real Living Wage.

The Role

As our eCommerce Assistant, reporting to the eCommerce Officer, you will play a key role in supporting the day-to-day trading activity of our eCommerce Team. Your focus will be on helping us meet our online sales targets by efficiently listing products and ensuring orders are shipped promptly to our customers. You will also help us to make the most of our premium warehousing space, by keeping our listed products stored in the best possible locations for easy access and smooth operations. You will have a passion for generating income for the charity, and a relentless commitment to delivering and exceeding targets to generate income for funding life-saving research.

Responsibilities

• Set up warehouse locations for our new goods and products to support sales on our Shopify platform, ensuring they are set up correctly to maintain inventory.
• Support the eCommerce and Product Manager to identify opportunities to improve procedures and systems and support our volunteers with any changes to ways of working.
• Identify innovative new online trading and business opportunities to increase income, ensuring that these are raised with your line manager.
• Ensure all customers are communicated to effectively, and all posting and packaging is completed within prescribed timescales.
• Using ListingMonsterAI, produce listings for our eBay shop, ensuring that your KPIs are met.
• List appropriate items for sale on our Depop and Vinted channels, using your experience and training to establish what items will resonate with the demographics on those platforms.

People management

• Support our team of well-trained volunteers to ensure that they are operating in line with the expectations of the Yorkshire Cancer Research eCommerce team.
• Play a part in the wider eCommerce team and work to ensure that targets are met across the whole function, providing support to peers and managers, as and when required.

Financials

• Deliver the eCommerce budgets and KPIs.
• Consistently deliver the listing targets to ensure that there is a constant flow of new products online to drive interest and maintain the eBay algorithm.

Strategic

• Ensure that listings generate brand awareness through adhering to brand guidelines.
• Work with colleagues to monitor supporter journeys for online shop customers.

Relationships

• Create an environment of continued volunteer engagement.
• Professionally represent Yorkshire Cancer Research as an ambassador in working relationships with external partners.
• Champion and role model excellence in customer and supporter experience and engagement within your team.

About You

To be considered for this role, you will need:

• To be educated to GCSE or equivalent level qualification.
• To have a proven track record in, or passion for, eCommerce.
• To have a full UK driving licence, access to own vehicle and ability to travel across Yorkshire.
• To have experience of sales target delivery.
• To have experience of identifying process inefficiencies.
• To have a good understanding of eCommerce platforms including, but not limited to, eBay, Depop, Vinted and Shopify.
• To be familiar with eBay's policies.
• To be able to work at pace.
• To be able to communicate effectively at all levels with internal and external stakeholders.
• To have excellent organisation skills and ability to plan and manage priorities.
• To be able to work independently and as part of a team.
• To have the ability to understand and analyse sales figures.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 24 September 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact the Recruitment Team.