Dynamic IT Support Analyst – Fast-Paced MSP Career Growth

Syscomm; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established Managed Service Provider in Coventry is looking for an IT Support Analyst to deliver exemplary support to diverse customers. This role entails technical issue ownership, proactive responses to IT challenges, and collaboration within a friendly team. Ideal candidates should be passionate about technology with a solid problem-solving mindset. This position offers opportunities for professional training and a competitive salary.

Benefits

Support with accreditations

Company pension

28 days holiday

Free onsite parking

Qualifications

• Enthusiastic and collaborative individual with a positive can-do attitude.
• Ability to work independently and solve complex problems.
• Sound academic background with passion for technology.

Responsibilities

• Engage with customers on various IT support issues.
• Provide technical support through different communication channels.
• Produce documentation according to ITIL standards.

Skills

Windows 10 / 11 configuration

Microsoft 365 End-User configuration

Network Principles

Analytical problem-solving

Excellent communication skills

Education

Sound academic background

Current or working towards IT accreditations

Tools

Windows Server

Active Directory

Firewall Configuration

Job description

An established Managed Service Provider in Coventry is looking for an IT Support Analyst to deliver exemplary support to diverse customers. This role entails technical issue ownership, proactive responses to IT challenges, and collaboration within a friendly team. Ideal candidates should be passionate about technology with a solid problem-solving mindset. This position offers opportunities for professional training and a competitive salary.