Duty Manager

The Midland Hotel; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel group in Edinburgh seeks a Duty Manager to supervise daily operations and enhance guest experiences. The ideal candidate thrives in a fast-paced environment, motivates the team, and possesses strong problem-solving skills. A unique opportunity for development and progression in the hospitality industry awaits you.

Benefits

Enhanced pension plan

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Ongoing training programs

Qualifications

• Experience in hotel or restaurant environment preferred.
• Ability to motivate teams and manage conflicts effectively.
• Strong communication skills.

Responsibilities

• Supervise daily hotel operations to ensure excellent guest experiences.
• Coach and train new team members.
• Collaborate with HR for team activities.

Skills

Operational knowledge

Problem-solving

Leadership

Interpersonal skills

Job description

Overview

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!

Benefits

• Enhanced pension plan


• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!


• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops


• Meals on duty


• Talent referral scheme: earn yourself a bonus for recommending a friend to join us


• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration


• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support


• Ongoing job-related training programmes with clear paths for progression

Responsibilities

• Be yourself!


• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality


• Have strong operational knowledge with the ability to work across departments as required


• Support other managers with interviews and recruitment- it’s a team effort


• Coach and train new starters- we want everyone to feel confident in their new role!


• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly


• Collaborate with your local HR team to host engaging activities for the team


• Preferably have experience working in a branded hotel or restaurant?

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, hard work earns you genuine opportunities for development and progression. In order to thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!