Dutch Customer Service Advisor

Harper Recruitment; Calverton CP; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Dutch Customer Service Advisor to join a growing eCommerce team in Nottingham. The role requires fluency in Dutch and English, delivering outstanding customer service via phone, email, and online. The position offers a hybrid working model, generous leave, and various employee benefits including health initiatives and a contributory pension scheme.

Benefits

50% employee discount

Subsidised canteen

Health Shield membership

Employee Assistance Program

25 days holiday (plus bank holidays)

12% contributory smart pension scheme

Cycle to work scheme

Free secure onsite parking

Qualifications

• Fluent in verbal and written Dutch and English.
• Ability to communicate clearly and concisely.
• Customer-focused to achieve best results.

Responsibilities

• Deliver exceptional service through various channels.
• Build rapport with customers for effective query resolution.
• Identify process improvements to enhance customer experiences.

Skills

Fluent in Dutch

Fluent in English

Customer focused

Flexible

Job description

Dutch Customer Service Advisor

Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Our Clientis looking for an outstanding Customer Care Advisor fluent in Dutch to join their Customer Service Team in Nottingham.

Main Duties

If you are fluent in verbal and written Dutch and English this is an exciting time to join our clients ever-growing eCommerce team that provides an exceptional service to our online consumers.

How You Will Make a Difference

You will be delivering an unbeatable service to our Customers, being responsible for :

Communicating with customers by telephone, email and online to provide outstanding service

Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries

Discussing new products and managing multiple tasks to promptly resolve customer queries

Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience

Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction.

Skills to success

Fluent in Dutch and English, able to communicate both verbally and in writing in a clear and concise manner

Customer focused to achieve the best results for your customers and the business

Flexible to meet the changing needs and varying deadlines of our business

What's in it For You

A supportive feedback-based culture where respect and integrity guide us in what we do

An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together

Be part of an iconic lifestyle brand in a multi brand, multi countries organization

50% employee discount on all of our clients brands

Subsidised canteen and break out areas offering complimentary hot drinks

Health Shield membership and access to numerous health and wellbeing initiatives

Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.

25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off

12% contributory smart pension scheme (8% on us, 4% from you)

Cycle to work scheme

Free secure onsite parking and discounts with local public transport

If you feel like you would be suited for this role please send in your CV