Driver Support Expert - Hybrid, Bonus & Benefits

Toyota Financial Services (UK) PLC; Portsmouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in Portsmouth seeks customer-focused individuals for a Driver Support role. You will manage customer queries via phone and email while advocating for customer satisfaction. The ideal candidate will possess strong professional communication skills and a passion for supporting customers. This position offers a hybrid working model with competitive benefits, including a pension scheme, private medical cover, and more.

Benefits

Hybrid working model

25 days holiday + 8 bank holidays

Private Medical Cover

Excellent pension - up to 15% employer contribution

Bonus earning potential

Qualifications

• High level of professional communication and relationship building skills.
• Ability to multi-task, prioritise, and organise your workload.
• Enthusiasm for doing what is right for the customer.

Responsibilities

• Manage customer queries via phone and email.
• Handle complaints and provide solutions.
• Update and maintain customer information in the CRM system.

Skills

Professional communication skills

Relationship building

Multi-tasking

Customer complaint resolution

Data entry accuracy

Tools

Microsoft Excel

Microsoft Outlook

Job description

A leading financial services company in Portsmouth seeks customer-focused individuals for a Driver Support role. You will manage customer queries via phone and email while advocating for customer satisfaction. The ideal candidate will possess strong professional communication skills and a passion for supporting customers. This position offers a hybrid working model with competitive benefits, including a pension scheme, private medical cover, and more.