Distribution Technician

South East Water; Bracknell; On-site; GBP 29,000 - 38,000; Full time

Job summary

A leading water utility company in Bracknell is seeking a Distribution Technician to ensure the best water supply service. The role involves investigating supply issues, supporting customers, and working on mains management. Candidates should have a passion for problem-solving and a valid driving license. Competitive salary between £29,337 - £37,533 plus benefits including a pension scheme and 5 weeks holiday.

Benefits

Excellent stakeholder pension scheme

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Qualifications

• Valid driving license required.
• Eager to deliver excellent customer service and handle complaints.
• A keen interest in problem-solving and working well under pressure.

Responsibilities

• Attend customer appointments and provide support.
• Carry out mains shuts and water sampling.
• Investigate leaks and offer practical solutions.
• Supervise contractors working on the Distribution network.

Skills

Customer service excellence

Problem-solving

Driving licence

Confident with IT

Job description

Overview

Our planet is powered by water. And our dedicated Distribution Technicians keep it running. We are now looking for an individual with exceptional problem-solving abilities and a passion for helping their community to join the team. Sound like you? Keep reading to find out more about this Distribution Technician opportunity!

We want to be the water company people want to be supplied by and want to work for. This crucial role sits in our fast-paced Distribution team, where you will ensure our water supply is performing at its best. Every day is different, from investigating water supply issues and mains bursts to helping our customers when things aren\'t running smoothly. You will mainly be working around the Bracknell / Basingstoke area, so you must be local to either or both of these locations. Our technicians enjoy seeking out solutions to a range of water issues and positively representing South East Water when talking to our customers. Previous water industry or plumbing experience is welcome but isn\'t essential for this role. As long as you\'re eager to get stuck in, like to use your initiative and are customer-focused, we can teach you the rest. And if there\'s a problem you can\'t solve alone, our managers and colleagues will be on-hand to support you. As you grow your skills, we\'ll increase your base salary from £29,337 - £37,533 per annum via a clear salary progression scheme. Our technicians know how crucial water is to the community, which is why they are happy to work out-of-office hours when needed. Our work patterns are 07:00-15:00, 08:00-16:00, 09:00-17:00 and 10:00-18:00. Once you\'re trained, you\'ll join a standby rota to provide out of hours assistance. you will work in a 12 week work pattern which includes Saturday shift of 07:00-14:30. We pay a standby allowance (£1,800 per annum on average) and overtime if called out.

Responsibilities

• Customer Support: Attending customer appointments and carry out allocated work for them, responding to customer requests and offer general advice, water quality tests, and help locating water meters if needed.
• Network Support: Carrying out mains shuts, risk assessments, interruption reports, proactive maintenance flushing and water sampling and liaising with housing developers when they need to install new water supplies. This role will also be carrying out regulation inspections on new build properties.
• Contractor Support: Raising requests via IT systems for works that require a contractor response and supervising contractors working on the Distribution network.
• Investigations: Attending sites to investigate issues of leaks, mains bursts and water discoloration, and offering solutions and practical assistance.
• Health & Safety: Adhere to relevant Health and Safety legislation and Company policy.
• Take part in a Standby rota to provide out of hours support to the operational area.

Qualifications

• A valid driving licence
• A passion for delivering excellent customer service: supporting customers with their complaints or queries
• The ability to take initiative, work well under pressure and have a keen interest in problem-solving
• Confident using IT and computers, Previous Water Industry qualifications advantageous but not essential
• Previous knowledge of plumbing or water mains/service laying would be advantageous but not essential.

Benefits

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Equal opportunities

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That\'s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

How to apply

To apply for this position, please submit your CV on our career\'s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package: £29,337 - £37,533 depending on experience + company van + standby