Disrepair Supervisor and Case Handler 5273232-1

Triumph Consultants Ltd; Bristol; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consultancy firm in the UK is seeking a Disrepair Supervisor and Case Handler to lead a disrepair surveying team. The role involves managing claims, supervising staff, and ensuring compliance with housing standards. An ideal candidate should possess strong leadership skills and a background in housing maintenance. This position offers a hybrid working model with competitive pay.

Qualifications

• Proven track record in managing multidisciplinary teams.
• Experience with responsive repairs and housing maintenance.
• Strong communicator with excellent customer engagement skills.

Responsibilities

• Manage caseload for disrepair surveying team.
• Monitor progress of disrepair claims to ensure quality work.
• Attend court as a witness for disrepair claims.

Skills

Leadership in housing maintenance

Performance management

Customer service

Technical knowledge of housing repairs

Legal compliance

Complex case handling

Financial oversight

Resource planning

Excellent report writing

Tools

Housing systems

Scheduling tools

Job description

Overview

Job Title: Disrepair Supervisor and Case Handler

Ref: Bristol 5273232-1

Pay rate: £271.57 per day PAYE

Role length: Anticipated 3 months

Working arrangements: Hybrid – a minimum of 50% of the time in the office

Additional requirement: Driving Licence

The role

The team are seeking a Disrepair Supervisor / Case Handler to manage the caseload for the disrepair surveying team accountable for responsive repairs to the council's stock of dwellings, buildings and land managed by Landlord Services.

You will be an experienced and results-driven leader in housing maintenance and responsive repairs, with a proven track record in managing multidisciplinary teams, contractors, and complex cases including disrepair and litigation as well as being skilled in performance management, compliance, project delivery, and customer service, with strong technical knowledge and a commitment to value-for-money solutions and safety standards.

Key Responsibilities

• Reviewing Particulars of Claims submitted as disrepair claims against the council, monitoring progress from start to completion, ensuring delivery of high-quality work and getting work done
• Achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service
• Case handlers will be required to attend court on an ad-hoc basis. Court attendance to act as a witness to defend disrepair claims will be required as part of the role
• Maintain day-to-day supervision administration staff in the team
• Act as lead consultant providing expert witness advice and reports to a range of officers in relation to technical housing matters, including PAD applications, FOIs, SARs, EIRs, Ombudsman reports, Disrepair claims, and complaints, and Accident Litigation claims

What the client is looking for

• Experienced leader with a strong background in supervising multidisciplinary teams within responsive repairs and housing maintenance. Skilled in performance management, staff development, and delivering high standards of customer service
• Possesses deep technical knowledge of housing repairs, legal compliance, and complex case handling including disrepair claims and litigation
• Demonstrated success in managing contractors, overseeing project delivery, and ensuring works are completed on time, within budget, and to quality standards.
• Proficient in using housing systems and scheduling tools to track progress and outcomes
• Experienced in financial oversight, resource planning, and promoting value-for-money solutions
• Committed to compliance with health and safety, safeguarding, and environmental standards
• Strong communicator with excellent report writing and customer engagement skills

How to Apply

Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Job Ref: Bristol 5273232-1

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.