Director of Quality, Safety and Patient Experience

Fortius; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading private healthcare provider is seeking a Director of Quality Safety & Patient Experience to lead its Governance Team at their London clinic. The successful candidate will drive initiatives to enhance patient care while ensuring compliance with regulatory standards. Extensive experience in healthcare governance, strong leadership skills, and a passion for patient outcomes are essential. The role offers competitive benefits including private medical insurance and professional development opportunities.

Benefits

Private Medical Insurance including dental cover

Generous Annual Leave – 26 days increasing with service

Flexible Working

Lifestyle Perks: discounts and wellbeing benefits via Perkbox

Professional Development: training and courses funded to support career progression

Supportive Culture

Qualifications

• Extensive experience in healthcare quality governance, assurance, risk management and patient safety.
• Proven leadership in developing high-performing teams and driving strategic improvement.
• Deep understanding of regulatory frameworks and clinical governance.
• Exceptional communication and influencing skills at executive and board level.
• A passion for delivering measurable improvements in patient care and experience.

Responsibilities

• Lead and develop the Governance Team across quality, safety, risk, incidents, complaints and improvement.
• Ensure compliance with CQC, HSE, UKHSA safeguarding and wider regulatory frameworks.
• Oversee governance systems, risk registers, incident reviews and business continuity planning.
• Champion a culture of openness, learning and continuous improvement.
• Drive initiatives that enhance patient safety, clinical effectiveness and experience.
• Provide strategic insight and assurance to executive and governance committees.
• Represent Fortius Clinic at group level influencing corporate governance and patient-centered strategy.

Skills

Healthcare quality governance

Risk management

Patient safety

Leadership

Communication skills

Job description

Job description

Lead Excellence. Champion Safety. Elevate Patient Experience.

Are you a senior leader in healthcare governance ready to make a lasting impact? We’re looking for a dynamic Director of Quality Safety & Patient Experience to join our executive team at Fortius Clinic London where world-class care meets innovation and purpose.

In this strategic role you’ll lead our Governance Team and drive forward our commitment to outstanding patient outcomes, safety and experience. You’ll ensure our systems not only meet regulatory standards but set new benchmarks for excellence.

Your Impact

• Lead and develop the Governance Team across quality, safety, risk, incidents, complaints and improvement.
• Ensure compliance with CQC, HSE, UKHSA safeguarding and wider regulatory frameworks.
• Oversee governance systems, risk registers, incident reviews and business continuity planning.
• Champion a culture of openness, learning and continuous improvement.
• Drive initiatives that enhance patient safety, clinical effectiveness and experience.
• Provide strategic insight and assurance to executive and governance committees.
• Represent Fortius Clinic at group level influencing corporate governance and patient‑centred strategy.

Why Work for Fortius Clinic

Fortius Clinic is one of the UK’s leading private healthcare providers specialising in orthopaedics and sports medicine. Working here means joining a team of true specialists where clinical excellence, innovation and patient‑centred care are at the heart of everything we do.

What Sets Us Apart

• Centres of Excellence: Work alongside some of the most respected consultants in musculoskeletal and sports medicine.
• Super-specialism Model: Our teams are built around deep expertise enabling better outcomes and collaborative working.
• Premium Facilities: Modern well‑equipped clinics designed to support both patients and staff.

Benefits & Perks

• Private Medical Insurance including dental cover.
• Generous Annual Leave – 26 days increasing with service.
• Flexible Working.
• Lifestyle Perks: discounts and wellbeing benefits via Perkbox.
• Professional Development: training and courses funded to support career progression.
• Supportive Culture: friendly teams, strong onboarding and investment in leadership development.

Our Values

Fortius was founded on the belief that we are stronger together. We foster a collaborative inclusive environment where every team member plays a vital role in delivering exceptional care.

Job Requirements

About You

• Extensive experience in healthcare quality governance, assurance, risk management and patient safety.
• Proven leadership in developing high‑performing teams and driving strategic improvement.
• Deep understanding of regulatory frameworks and clinical governance.
• Exceptional communication and influencing skills at executive and board level.
• A passion for delivering measurable improvements in patient care and experience.

Key Skills

• CSS
• InVision
• Balsamiq
• HTML5
• Information Architecture
• UX
• Usability
• Fireworks
• User Research
• UI
• Axure
• Experience Design