Director of Operations

Mallory Partners; England; On-site; GBP 100,000 - 120,000; Full time

Job summary

A leading UK property managing agent seeks an experienced Director of Hard FM Services to drive strategic delivery across a diverse portfolio. You'll oversee multi-site engineering teams, manage P&L, and ensure compliance with regulations. The ideal candidate has a strong background in Hard FM services, excellent commercial acumen, and exceptional leadership skills. This is an opportunity to make a significant impact within a forward-thinking organization focused on growth and service excellence.

Benefits

Bonus

Benefits package

Professional development opportunities

Qualifications

• Proven leadership experience in Hard FM or engineering services across multiple sites.
• Strong technical grounding with excellent commercial and financial management capability.
• Robust understanding of statutory compliance, health & safety, and asset maintenance best practice.

Responsibilities

• Lead the Hard Services division to achieve revenue and profit targets.
• Ensure all engineering activities adhere to relevant regulations.
• Oversee PPM programmes and reactive maintenance to ensure asset uptime.

Skills

Leadership

Commercial acumen

Stakeholder engagement

Health & Safety compliance

Communication

Job description

Director – Hard FM Services

Location: Central London

Employment Type: Full-time, Permanent

Remuneration: up to £120,000 Base with additional bonus & benefits.

A leading UK property managing agent and services organisation is seeking an experienced Director of Hard FM Services to drive the strategic and operational delivery of engineering and building services across a diverse commercial portfolio. This is a senior leadership position with full accountability for the performance, compliance, and commercial success of the Hard FM Services division.

If you are a confident engineering leader with strong commercial acumen, a passion for service excellence, and the ability to influence at the highest levels, this role offers the opportunity to make a significant impact within a growing and forward-thinking organisation.

The Opportunity

In this pivotal role, you will lead the delivery of mechanical, electrical, HVAC, and building fabric services across multiple client sites. You will own the division’s P&L, ensure full statutory compliance, and provide strong leadership to multi-site engineering and technical teams.

Your focus will be on driving operational performance, delivering high-quality, safe and efficient services, strengthening client relationships, and contributing to the wider organisation’s strategic development.

Key Responsibilities

Financial Leadership

• Lead the Hard Services division to achieve revenue and profit targets.
• Take full responsibility for P&L management and financial performance.
• Control operational costs and drive cost efficiency.
• Support bids and tenders through technical input and commercial analysis.
• Monitor contract-level profitability and performance.

Operational Delivery

• Oversee PPM programmes and reactive maintenance to ensure asset uptime and compliance.
• Deliver all services in line with agreed KPIs and SLAs.
• Implement quality assurance, technical audits, and asset lifecycle strategies.
• Produce operational reports and performance dashboards for senior stakeholders and clients.

People & Leadership

• Lead, motivate, and manage engineering and technical teams across multiple sites.
• Set clear objectives, review performance, and embed a culture of accountability.
• Support training, skills development, and succession planning for key roles.

Health, Safety & Compliance

• Ensure all engineering activities adhere to relevant regulations (e.g., SFG20, NICEIC, Gas Safe).
• Oversee technical and safety audits to maintain a safe working environment.
• Promote a proactive safety culture through training, communication, and continuous improvement.

Client & Stakeholder Management

• Act as the senior point of contact for Hard Services delivery.
• Attend client meetings and provide expert technical insight.
• Resolve escalated issues swiftly and maintain strong, trusted relationships.

Collaboration & Innovation

• Work closely with Soft Services and wider teams to deliver an integrated FM offering.
• Contribute to strategic planning and business development.
• Lead innovation initiatives and drive continuous improvement across the Hard Services function.

About You

To succeed in this role, you will bring :

• Proven leadership experience in Hard FM or engineering services across multiple sites.
• Strong technical grounding with excellent commercial and financial management capability.
• Robust understanding of statutory compliance, health & safety, and asset maintenance best practice.
• Exceptional communication, stakeholder engagement, and team leadership skills.
• A resilient, accountable, and people-centred approach aligned with the organisation’s values.

What You’ll Find Here

This organisation is committed to developing great people, listening to its teams, and fostering a culture where everyone has a voice. You’ll join a resilient, collaborative environment where you’ll be empowered to lead, shape, and enhance the Hard FM Services function while playing a key role in future growth.