Digital Health System Support Engineer

Randstad Digital Careers; Norwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is looking for an experienced IT Support Analyst (2nd Line) to join a Digital Health team in the Norwich area. Responsibilities include resolving complex IT issues, acting as an escalation point for first-line support, and participating in support schedules. Candidates should have strong 2nd line support experience, expertise in Windows and Microsoft Office, and a commitment to high standards. Competitive hourly rate offered.

Qualifications

• Experience in 2nd Line / Desktop Support is essential.
• Strong knowledge of Windows and Microsoft Office.
• Ability to troubleshoot basic network issues.

Responsibilities

• Resolve complex IT issues across hardware, software, and networks.
• Serve as the escalation point for the 1st Line support team.
• Occasionally travel to local sites for support.

Skills

2nd Line Support experience

Windows expertise

Microsoft Office skills

Network troubleshooting

Job description

IT Support Analyst (2nd Line) - Digital Health, System Support Engineer

Location: Norfolk and Norwich

Salary: £18 - £20 / hr

The Job

We need an experienced 2nd Line IT Analyst to join our Digital Health team. You will be the technical expert solving the toughest IT problems for our hospital staff, ensuring critical systems stay online.

What You'll Do

• Fix complex IT issues (hardware, software, networks, core clinical systems).
• Act as the main escalation point for the 1st Line team.
• Travel occasionally to local sites for support.
• Participate in scheduled weekend support / backup rotas.

We Need

• Strong experience in 2nd Line / Desktop Support.
• Expertise in Windows, Microsoft Office, and troubleshooting network basics.
• Commitment to high standards and professional service.

Ready to make a difference with your IT skills? Apply now!