Digital-First Customer Support Adviser

abrdn; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading wealth management firm in Edinburgh seeks a Customer Service Representative. In this role, you'll provide exceptional service, troubleshoot customer issues, and support client requests. The ideal candidate will have proven customer service experience, strong digital literacy, and excellent communication skills. You'll join a supportive team in a dynamic environment with a commitment to innovation and customer satisfaction. Offers include competitive salary, generous benefits, and opportunities for development.

Benefits

40 days annual leave

16% employer pension contribution

Discretionary performance-based bonus

Private healthcare

Flexible benefits including gym discounts

Qualifications

• Proven experience in a customer service role, capable of handling comprehensive issue resolution.
• Digitally savvy, comfortable supporting customers on the phone.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service as the first contact point.
• Support clients with actioning requests and troubleshooting.
• Report issues to IT to reduce failure demand quickly.

Skills

Customer service experience

Digital literacy

Verbal communication

Problem-solving skills

Organizational skills

Teamwork

Job description

A leading wealth management firm in Edinburgh seeks a Customer Service Representative. In this role, you'll provide exceptional service, troubleshoot customer issues, and support client requests. The ideal candidate will have proven customer service experience, strong digital literacy, and excellent communication skills. You'll join a supportive team in a dynamic environment with a commitment to innovation and customer satisfaction. Offers include competitive salary, generous benefits, and opportunities for development.