Digital Account Manager

JR United Kingdom; City Of London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading independent media agency is looking for a Digital Account Manager in London. You will manage digital campaigns, oversee Digital Executives, and ensure seamless client communication. The role requires expertise in Display, Video, and Paid Social activation, alongside budget management. This position offers a defined career trajectory and opportunities for professional growth in a dynamic environment.

Benefits

Competitive salary package

Private medical insurance

Pension

22 days holiday plus additional benefits

Qualifications

• Expertise in Display, Video and Paid Social activation is crucial, including DV360 platform experience.
• Proven ability to train and develop Account Executives.
• Strong interpersonal and communication skills.

Responsibilities

• Lead response to briefs and manage media planning for display and social strategy.
• Ownership of end-to-end campaign set-up process.
• Manage delivery of client leadership across digital campaigns.

Skills

Display activation

Video activation

Paid Social

Google Analytics

Client communication

Budget management

Tools

DV360

Google Analytics

Job description

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Digital Account Manager, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve, which our employees agree with, evidenced by being a Campaign ‘Best Place to work’ for the last 5 years in a row, Campaign's Independent Agency of the Year 2024 and The Sunday Times Best Places to Work 2025. We are IPA Effectiveness accredited, an IPA People-First agency and widely awarded including a double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA Mattresses, Save the Children, Mind, Guide Dogs, , Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Act with integrity and accountability)
• Help People Flourish (Invest in people)
• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.

On top of that, we offer extra benefits, which make life at Medialab even more rewarding:

• Time to Unwind – 22 days holiday (+ Christmas holiday closure), birthday & mental health day off, holiday buying scheme, flexi-hours and work abroad scheme.
• Hybrid Working – Balance between home and office. We welcome requests for flexible working arrangements from the commencement of employment.
• Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.
• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and unlimited free professional counselling.
• Supporting Families – Enhanced parental leave, flexible working and life assurance.
• Giving Back – Paid charity days and sustainability initiatives.
• Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.

YOUR NEXT CHALLENGE

You will take the lead in managing and supporting several Digital Executives, overseeing the day-to-day execution of digital campaigns, and ensuring seamless client communication. Reporting to an Account Director (Digital), you will be responsible for delivering high-quality work and driving performance across key accounts.

This role is primarily focused on Display and Video, and Paid Social, but you will also have the opportunity to work across other digital channels, including Search, Programmatic, and Partnerships, offering a well-rounded and strategic approach to campaign management.

This position presents a defined career trajectory, with opportunities to drive digital innovation and development across several key clients. These clients are in an exciting period of transformation, with ambitious growth plans, and this role will be instrumental in shaping their future.

You’ll work on a blend of Brand and Performance campaigns, gaining exposure to both digital and offline channels and developing a deep understanding of integrated media strategies.

WHAT YOU’LL BE DOING

• Leading response to briefs and management of day-to-day media planning and activation for display and social strategy across your key clients.
• Manage delivery of day-to-day client leadership across digital campaigns and activations, owning the end-to-end campaign set-up process, including QA, budget pacing and timely delivery of campaign reports.
• Lead weekly optimisation cycles, using platform data and insight to provide recommendations to improve channel performance and deliver client outcomes.
• Management of Digital Executives, ensuring delivery of best-in-class client communication and best practice digital activation.
• Deliver accurate and detailed media plans and support annual planning across digital channels, including display and video and paid social channels. Including providing reasoned rationale and performance projections based on client/platform data.
• Support Account Directors in building and presenting strategic recommendations to clients to help them achieve their long term objectives, whilst also continuing to raise the bar and constructively challenging media plans to drive growth for clients.
• Lead the set up of tracking for digital campaigns including placing pixels. Running tests to ensure tracking is set up correctly and conversion events are accurately reported.
• Support digital squad initiatives, encouraging adoption of agreed processes, ways of working and frameworks, providing guidance to Digital Executives.

WHAT WILL YOU BRING TO THE ROLE

• Expertise in Display, Video and Paid Social activation is crucial, including DV360 platform experience, alongside proficiency in Google Analytics and a strong understanding of measurement and tracking.
• Proven ability to train and develop Account Executives, ensuring best-in-class processes and campaign performance.
• Strong interpersonal and communication skills, with the ability to collaborate effectively as part of a client planning team.
• Previous line management experience, with a track record of guiding and developing junior team members.
• Highly numerate and able to set and monitor budgets across multiple campaigns.

Nice to Have

• Experience with planning tools such as TouchPoints, TGI and YouGov.
• Exposure to broader digital channel planning and activation, and offline channels.