Dietetic Administration Assistant

NHS; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in North Wales is seeking a patient administration team member in Wrexham. The role involves inputting patient referrals and contacting patients to arrange appointments. Excellent IT skills and proficiency in Welsh are essential. Join a supportive team that values professional development in a dynamic health setting. Be part of an organization dedicated to care and service excellence.

Qualifications

• Good command of English and Welsh language.
• Basic maths skills essential.
• Previous experience in a care setting preferred.

Responsibilities

• Input patient referrals into the patient administration system.
• Contact patients by letter and telephone to arrange appointments.
• Handle interactions with patients and medical staff with courtesy and discretion.

Skills

Excellent IT skills

Excellent communication

Confidentiality

Welsh language proficiency

Education

Good basic level education

NVQ Level II or equivalent

Courses related to food and nutrition

Job description

The ability to speak Welsh is essential for this post.

Come and join our vibrant and growing department in Wrexham and Flintshire. You will be working with an admin team for our team of dietitians and dietetic assistants. The department consists of over fifty dietitians and dietetic assistants as well as our admin team of five. There are good working relationships between our teams and plenty of opportunities for professional development. Please feel free to contact us if you have any questions or want to know more.

Main duties of the job

Working as part of a friendly team, your role will involve inputting patient referrals on to the patient administration system and contacting patients by letter and telephone to arrange appointments.

Excellent IT skills, ideally in using a hospital administration system (or similar), are essential and you'll need to be an excellent, tactful communicator.

We are looking for someone to be part of the busy team, who works confidently and efficiently, demonstrating a helpful, courteous, professional and sensitive manner at all times.

By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Education

• Good basic level education
• Good command of English/Welsh language
• Basic maths skills
• NVQ Level II or equivalent
• Courses for support workers/carers
• Course(s) (basic) on food and nutrition

Experience

• Experience within the care setting
• Experience in dealing with people
• Experience in health care
• Previous experience in the NHS
• Previous experience within a therapies team (admin/ assistant) / HCSW

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.