Desktop Support Engineer

CBSbutler Ltd.; Yeovil; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Engineer for a role in Yeovil. Responsibilities include providing 1st and 2nd line support, desktop/laptop configuration, and maintaining service standards. Candidates should have experience in desktop support, particularly with Windows 11, and be SC cleared. This position offers a daily rate of £250 - £300, operating on-site.

Qualifications

• Self-motivated team player with good technical and interpersonal skills.
• Ability to multi-task and work under pressure with tight deadlines.
• Pride in the quality of work and enjoys learning new technology.

Responsibilities

• Maintain highest level of service to the client.
• Provide 1st and 2nd line support for incidents and requests.
• Desktop/Laptop/VDI build, configuration, and deployment.

Skills

2nd line support experience

Previous PC Build or Deskside experience with Windows 11

SC clearance

MS Excel experience

Awareness of GDPR guidelines

Job description

Overview

Desktop Engineer

+4 months +

+SC cleared role

+Inside IR35

+£250 - £300 a day

+on site in Yeovil

Skills

+2nd line support experience

+Previous PC Build or Deskside experience with Windows 11

+SC clearance

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Responsibilities

• Responsible for maintaining and promoting highest level of service to the client.
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Provide 1st and 2nd Line support for Incidents and Catalog requests
• Desktop / Laptop / VDI - build, configuration, and deployment to end users
• PABX administration and support.
• Supporting Win11 issues, Hardware, Testing capability
• Assist with software installation / deployment
• Software and hardware troubleshooting
• Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
• Smartphone support (InTune)
• Local network cable patching
• Assisting with customer projects on ad-hoc basis
• Create and update procedural documentation

Qualifications

• We are looking for a self-motivated team player with good technical and interpersonal skills.
• You will be able to multi-task and enjoy working under pressure with tight deliverables.
• You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills.
• Previous PC Build or Deskside experience with Windows 11
• MS Excel experience
• Awareness of GDPR guidelines on personal data handling.
• You will need to have an eye for accuracy and be able to follow required governance processes.

How to apply

If you'd like to discuss this Destop Engineer role in more detail, please send your updated CV to [e-mail] and I will get in touch.