Desktop Support Engineer

Claritas Solutions Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An IT support services company in Greater London is seeking an IT Support Engineer to deliver on-site technical support across school environments. The role includes troubleshooting Windows devices, providing assistance to staff and students, and managing support tickets. Ideal candidates will have at least 3 years of experience in IT support and a strong knowledge of Microsoft technologies. This position offers a dynamic work environment and opportunities for professional development.

Benefits

Ongoing training opportunities

Career development

Supportive team environment

Qualifications

• 3+ years of on-site IT support experience.
• Good knowledge of Microsoft technologies.
• Ability to troubleshoot various IT issues.
• Strong communication and organizational skills.

Responsibilities

• Provide 1st and 2nd line technical support on-site.
• Troubleshoot Windows devices and AV/classroom tech.
• Log and manage support tickets.
• Perform site audits and identify improvements.

Skills

On-site IT support experience

Microsoft technologies (Windows 11, Microsoft 365)

Troubleshooting skills

Communication skills

Organizational skills

Tools

Virtualisation platforms (Hyper-V)

Networking knowledge (VLANs, Wi-Fi, switches)

Job description

🚀 Looking for a role where every day brings something different?

If you’re a hands-on IT professional who enjoys solving problems, supporting people, and keeping things running smoothly, this could be your perfect next step.

We’re looking for an IT Support Engineer to join a supportive, fast-paced team providing on-site technical support across a range of school environments. From setting up new devices and resolving user issues to maintaining reliable classroom tech, you’ll be the go-to person for keeping systems – and lessons – running without a hitch.

This role combines variety, independence, and people interaction – ideal for someone who takes pride in their work and enjoys seeing the impact of what they do.

🧰 What you’ll do

Your days will be diverse and hands-on, including:

• Delivering 1st and 2nd line technical support on-site across multiple locations
• Troubleshooting Windows devices, Chromebooks, printers, and AV/classroom technology
• Providing clear, friendly support to staff and students face-to-face
• Logging and managing support tickets in coordination with the wider service desk team
• Working with suppliers and third parties to resolve escalated issues
• Carrying out site audits and identifying opportunities for improvement

No two days will look the same – and that’s what keeps it interesting.

🙌 What we’re looking for

We’re after someone who’s confident, adaptable, and enjoys working directly with end users. You’ll need to have:

• Solid experience in on-site IT support (around 3+ years)
• Good working knowledge of Microsoft technologies – Windows 11, Microsoft 365, etc.
• Familiarity with virtualisation platforms such as Hyper-V
• A calm, methodical approach to troubleshooting
• Strong communication and organisational skills

💡 Nice to have

You don’t need all of these, but they’ll help you get up to speed faster:

• Previous experience providing IT support within schools or other education settings
• Understanding of Group Policy and mobile device management (MDM)
• Knowledge of backup systems, Azure services, and virtualisation
• Networking experience – VLANs, Wi-Fi, switches, firewalls
• Familiarity with tools such as Autotask, Datto, or equivalent platforms
• A genuine curiosity for new tech and emerging IT solutions

🌟 Why join?

This is a chance to join a team that values initiative and collaboration in equal measure. You’ll have plenty of autonomy in your day-to-day work, backed by people who want to see you succeed.

You’ll also:

• Expand your technical knowledge across a broad stack
• Work in varied environments and see the real-world impact of your support
• Access ongoing training and career development opportunities
• Be part of a workplace that encourages ideas and personal growth

If you’re reliable, personable, and ready for a role where you can make a real difference, we’d love to hear from you.

Apply today to start your next chapter in IT.

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.